Senior Information Technology Service Management Consultant

Central IT - Tecnologia em Negócios; Brasil; Teletrabalho; USD 60.000 - 90.000; Tempo integral

Resumo da oferta

A leading company in IT services is seeking a Senior ITSM & Automation Solution Architect to join their remote team. The ideal candidate will have extensive experience in IT Service Management and automation, capable of designing solutions and engaging with clients effectively. This role offers the flexibility of remote work while collaborating on high-impact projects with major clients.

Serviços

100% remote flexibility

Projects with high-impact clients

Qualificações

• 5+ years of proven experience in ITSM design, automation, and systems integration.
• Fluent in English, Spanish, and Portuguese (verbal and written) – mandatory.
• Strong knowledge of BPMN, ITIL, and process design methodologies.

Responsabilidades

• Design and present end-to-end ITSM and automation solutions using BPMN.
• Lead technical presentations and solution demonstrations to enterprise clients.
• Integrate systems via RESTful APIs and automate tasks via RPA.

Conhecimentos

IT Service Management (ITSM)

API integration

RPA

workflow design

low-code platforms

BPMN

communication skills

Formação académica

Bachelor’s degree in Systems Engineering, Computer Science, or related field

Ferramentas

ServiceNow

BMC

Jira Service Management

UiPath

Power Automate

Make/Integromat

Descrição da oferta de emprego

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Senior ITSM & Automation Solution Architect (Remote)

About the Role:

We are seeking a highly experienced and certified ITSM & Automation Solution Architect to join our team. This is a remote opportunity designed for a strategic thinker with strong technical acumen, capable of leading solution design initiatives and delivering high-impact client presentations using BPMN, ITSM frameworks, and modern automation tools.

The ideal candidate is a systems engineer with a solid background in IT Service Management (ITSM), RPA, API integration, workflow design, and low-code platforms. You will play a key role in pre-sales and solutioning stages, working directly with our clients to translate their business needs into efficient, scalable, and integrated solutions.

• Design and present end-to-end ITSM and automation solutions using BPMN and best-practice frameworks.
• Develop, document, and optimize business processes and workflows aligned with ITIL 4.0 standards.
• Lead technical presentations and solution demonstrations to enterprise clients in English, Portuguese, and Spanish.
• Integrate systems via RESTful APIs, automate repetitive tasks via RPA, and build smart workflows using low-code/no-code platforms.
• Collaborate with internal teams and stakeholders to ensure solution viability and alignment with client requirements.
• Support RFP/RFI processes, providing architectural diagrams and technical documentation.
• Act as a subject matter expert on ITSM tools, automation frameworks, and service orchestration platforms.
• Bachelor’s degree in Systems Engineering, Computer Science, or related field.
• 5+ years of proven experience in ITSM design, automation, and systems integration.
• Fluent in English, Spanish, and Portuguese (verbal and written) – mandatory.
• Strong knowledge of BPMN, ITIL, and process design methodologies.
• Hands-on experience with tools such as ServiceNow, BMC, Jira Service Management, UiPath, Power Automate, Make/Integromat, or similar.
• Experience designing and consuming REST APIs and integrating third-party services.
• Deep understanding of workflow design, business rules, and low-code solutions.
• Ability to translate business requirements into effective and efficient technical solutions.
• Excellent communication, documentation, and client engagement skills.

Preferred Certifications (Mandatory at least one):

• Certified in one or more of the following will be a differential:
• BPMN Professional
• UiPath Advanced RPA Developer
• CITSmartX Expert
• ServiceNow Certified Implementation Specialist
• Low-code platform certifications (e.g., CITSmartX, OutSystems, Mendix, Power Platform, 4Biz)
• TOGAF, COBIT, or equivalent frameworks

Why Work With Us?

• 100% remote flexibility
• Projects with high-impact clients

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology, Customer Service, and Other

• Industries

  IT Services and IT Consulting, IT System Data Services, and IT System Training and Support

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