Senior Ecommerce Manager, Post-Purchase

Lever, Inc.; Brasília; Remote; BRL 701,000 - 802,000; Full time

Benefits offered by this job

Biannual all-expenses-paid team off‑s­

Product allowances

Health and well‑being perks

Job summary

Lever, Inc. is seeking a Senior Ecommerce Manager, Post-Purchase in Brazil to own the end-to-end post-purchase journey. You will design cancellation flows, loyalty initiatives, and referral programs while building a scalable testing function in a fully remote setting.

You will partner with Retention, Design and Engineering, using AI workflows and cohort analytics to drive subscription growth and optimize pricing, onboarding, and feature adoption across a growing product portfolio.

Qualifications

• 3–7 years of experience in product management, e‑commerce, or retention-focused roles.
• AI‑assisted workflows proficiency with Claude Code, Claude Design, or similar tools.
• Hands‑on web analytics and retention/cohort reporting experience (GA4, Heap, etc.).
• Strong collaboration with engineering on backend APIs and UX design methods.
• Pricing, price modeling, and A/B testing experience with tools like Intelligems.
• Strategic, analytical, customer‑obsessed and process‑m minded in fast‑paced environments.

Responsibilities

• Own post‑purchase journey strategy and performance including cancellations, orders, loyalty and referrals.
• Build and launch post‑purchase product features end‑to‑end from research to deployment.
• Track and report feature engagement and cohort metrics to improve retention.
• Own upsell, cross‑sell and retention pricing initiatives and testing.
• Optimize member discovery tools and subscription features for long‑term engagement.
• Collaborate with Retention, Data, Design and Engineering to define API/back‑end needs.

Skills

Product management

E-commerce

Retention strategies

Analytics

UX research

Tools

GA4

Heap

Intelligems

Claude Code

Claude Design

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Ecommerce Manager, Post-Purchase based in Brazil.

In this role, you will take full ownership of the end-to-end post-purchase customer journey, designing and optimizing cancellation flows, order management systems, loyalty initiatives, and referral programs. Operating in a fully remote, high-trust environment, you will build a repeatable, scalable post-purchase testing function from the ground up to maximize customer lifetime value and retention.

Working cross-functionally with Retention, Design, and Engineering, you will turn quantitative insights, UX research, and pricing models into seamless user experiences. Leveraging cutting-edge AI-assisted workflows and advanced cohort analytics, you will drive subscription upsells, cross-sells, and feature adoption across a growing product portfolio. This is a high-visibility position for a data-driven e-commerce product strategist passionate about solving user friction and shaping subscription growth. You will also participate in biannual team off-sites, combining remote flexibility with meaningful in-person collaboration.

Accountabilities:

Post-Purchase Journey Ownership: Lead the strategy and performance of post-purchase customer touchpoints, including cancellation flows, order management, loyalty programs, and referral experiences.

Feature Development & Execution:

Build and launch new post-purchase product features end-to-end, taking concepts from initial customer research and UX design through to engineering handoff and deployment.

Retention & Analytics Reporting:

Track, analyze, and report on feature engagement and cohort metrics using analytics tools, identifying key leading indicators that directly influence customer retention.

Pricing & Upsell Optimization:

Own upsell, cross-sell, and retention metrics, executing price modeling, positioning strategies, and A/B testing on pricing platforms to drive recurring revenue.

Custom Experience & Discovery:

Optimize member discovery tools and custom subscription building features across the product ecosystem to enhance long-term engagement.

Cross-Functional Collaboration:

Partner closely with Retention, Data, Design, and Engineering teams to define technical requirements (APIs, backends, queues) and maintain seamless project momentum.

Requirements:

Professional Experience:3–7 years of experience in product management, e-commerce, or retention-focused roles, preferably within a DTC brand or digital subscription environment. AI-Assisted Workflows: Proficiency with AI productivity and design tools (such as Claude Code, Claude Design, or similar AI-assisted workflows) across ideation, copywriting, design and building processes.

Analytics & Retention Mastery: Deep hands-on experience with web analytics and retention/cohort reporting tools (e.g., GA4, Heap, or dedicated retention platforms).Technical & UX Competency: Comfortable collaborating with engineering teams on backend infrastructure, APIs, and queues, combined with a strong foundation in customer research and UX design methodologies.

Pricing & Testing Experience: Practical experience with price modeling, price positioning, and pricing/A/B testing tools (e.g., Intelligems).Strategic Mindset: Action-oriented, highly analytical, member-obsessed, and process-minded professional who thrives in fast-paced, collaborative environments.

Competitive Compensation:

Highly competitive base salary range ($140,000 – $160,000 equivalent) plus performance bonus opportunities.

Fully Remote Flexibility:

High-trust, 100% remote working environment. Team Connection: Biannual all-expenses-paid team off-sites to build connections and collaborate in person.

Health & Wellness:

Comprehensive health and medical coverage for you and your family.

Generous Time Off:

Generous paid time off (PTO) to encourage wellness and work-life balance.

Perks & Allowances:

Product allowances and specialized health and well-being perks.