Senior AI Solutions Customer Success Manager

Growth Troops; São Paulo; Teletrabalho; USD 40.000 - 70.000; Tempo integral

Resumo da oferta

A leading company specializing in AI solutions is seeking an AI Solutions Customer Success Manager to ensure successful deployment and optimization of AI-driven content strategies. In this fully remote role, you'll work closely with clients to align solutions with their business goals while mentoring teams to effectively use AI tools. Ideal candidates will have extensive experience in project management and strong analytical skills.

Serviços

Fully remote with flexible work arrangements

Collaborative team culture

Qualificações

• 5+ years managing software deployments.
• 3+ years working with enterprise clients.
• Exceptional spoken English.

Responsabilidades

• Engage clients and align AI solutions with business objectives.
• Oversee content deployment timelines and resolve delays.
• Train teams to utilize AI tools effectively.

Conhecimentos

Customer success management

Communication

Analytical mindset

Data-driven decision-making

Project management

Descrição da oferta de emprego

Job Title: AI Solutions Customer Success Manager

Location: Fully Remote

About the Role

We are searching for an AI Solutions Customer Success ManagerAI Solutions Customer Success Manager to help clients implement AI-powered content strategies that drive measurable business impact. You will serve as a trusted advisor, ensuring seamless deployment, execution, and optimization of AI workflows. Strong verbal communication skills are essential for engaging with diverse stakeholders.

Key Responsibilities

• Client Engagement: Collaborate with growth teams, content leads, and executives to align AI solutions with business objectives.

• Project Management: Oversee content deployment timelines, proactively resolving delays.

• Workflow Execution: Partner with technical teams to refine AI workflows for efficiency and impact.

• Performance Optimization: Track key metrics (organic traffic, CTR, revenue) and adjust strategies accordingly.

• Rapid Implementation: Drive fast, effective solution deployment with minimal iteration.

• Customer Enablement: Train teams to leverage AI tools, eliminating technical barriers.

• Best Practices Development: Create repeatable playbooks to streamline future deployments.

• Product Feedback: Relay insights to Product and Engineering to inform roadmap improvements.

Qualifications

• 5+ years of experience managing software deployments, from onboarding to expansion.

• 3+ years working with enterprise clients, managing multiple stakeholders.

• Strong ability to drive customer success in SaaS or AI-driven solutions.

• Exceptional spoken English, capable of explaining complex concepts with clarity.

• Analytical mindset, experience with data-driven decision-making (SQL, Python a plus).

• Self-starter with proven success in high-growth environments.

Our Values

• Integrity & Humility: High ethical standards, low ego, and a collaborative mindset.

• Growth-Oriented: Committed to continuous learning and professional development.

• Action-Driven: Prioritizing speed, execution, and measurable impact.

• Innovation-Focused: Embracing experimentation and iterative improvement.

Benefits

• Fully remote with flexible work arrangements.

• High-growth, collaborative team culture.