Scrum Master (Jr/Mid Level)

Lever, Inc.; Brasil; Teletrabalho; BRL 90 000 - 150 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Remote work

Voice and Chat tech exposure

Cross-functional teams

Agile delivery practice

Leadership development

Delivery excellence culture

Resumo da oferta

Lever, Inc. is seeking a Jr/Mid Scrum Master in Brazil to guide two digital delivery teams focused on Voice and Chat. You will partner with Product Owners and technical teams to keep work flowing from ideation through sprint delivery and release.

You will monitor Agile metrics, remove blockers, and coach teams on Scrum practices to achieve disciplined, high-quality delivery in a collaborative IT environment.

Qualificações

• 3+ years as Scrum Master or Agile Delivery Lead.
• Hands-on sprint and backlog management with Aha!, Jira, Azure DevOps.
• Strong facilitation of Scrum ceremonies across multiple teams.
• Define, measure, analyze, and communicate Agile metrics.
• Collaborate with Product Owners, technical teams, and stakeholders.
• CSM/SAFe Scrum Master or equivalent certification preferred.

Responsabilidades

• Own end-to-end sprint management across Voice and Chat teams.
• Facilitate Scrum ceremonies: backlog grooming, sprint planning, daily standups, reviews, retros.
• Maintain prioritized backlogs with acceptance criteria and dependencies.
• Escalate impediments and drive blockers to resolution.
• Track Agile metrics: velocity, throughput, defect leakage, cycle time, delivery quality.
• Prepare performance updates for leadership and stakeholders.
• Coach teams on Agile principles and promote transparency and improvement.
• Maintain sprint information in Aha! or comparable tools.

Conhecimentos

Scrum Master experience

Agile delivery

Facilitation

Stakeholder communication

Metrics tracking

Formação académica

CSM / SAFe Scrum Master

Ferramentas

Jira

Aha!

Azure DevOps

Descrição da oferta de emprego

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Scrum Master (Jr/Mid Level) based in Brazil.

This role supports two high-impact digital delivery teams focused on Voice and Chat channels. You will help ensure product work moves smoothly from ideation and backlog refinement through sprint completion and release. Working closely with Product Owners, technical teams, vendors, and contractors, you will act as a facilitator, coach, and delivery advocate. The role combines hands-on sprint management with data-driven performance monitoring and continuous improvement. You will help remove blockers, strengthen Agile practices, and maintain transparency across complex delivery activities. This is an opportunity to contribute directly to disciplined, predictable, and high-quality product delivery in a collaborative IT environment.

Accountabilities:

• Own end-to-end sprint management across Voice and Chat delivery teams, ensuring work is clearly defined, sequenced, tracked, and completed.
• Facilitate Scrum ceremonies including backlog grooming, sprint planning, daily standups, sprint reviews, and retrospectives.
• Ensure features and work items consistently follow established Scrum processes, proactively identifying gaps, bottlenecks, and deviations.
• Partner with Product Owners to maintain prioritized, well-groomed backlogs with clear acceptance criteria and dependencies.
• Act as the primary escalation point for impediments, proactively identifying blockers and driving them toward resolution.
• Track and analyze Agile performance metrics such as sprint velocity, throughput, defect leakage, cycle time, and delivery quality.
• Prepare regular performance updates and communicate delivery insights clearly to leadership and key stakeholders.
• Facilitate retrospectives that result in actionable improvements, tracking commitments through to completion.
• Coach teams and stakeholders on Agile principles and best practices while promoting transparency, accountability, and continuous improvement.
• Maintain accurate and current sprint information in Aha! or comparable Agile management tools, ensuring reliable visibility into delivery status.

Requirements:

• 3+ years of experience as a Scrum Master or Agile Delivery Lead supporting technical product or platform teams.
• Hands-on experience managing sprints and backlogs using Aha!, Jira, Azure DevOps, or comparable Agile project management tools.
• Strong facilitation skills and the ability to lead effective Scrum ceremonies across multiple teams.
• Demonstrated ability to define, measure, analyze, and communicate Agile performance metrics, including velocity, defect leakage, and delivery quality.
• Proven ability to collaborate with Product Owners, technical teams, senior stakeholders, vendors, and contractors in a matrixed environment.
• Excellent organizational and time-management skills, with strong attention to detail and the ability to keep complex delivery activities on schedule.
• Strong written and verbal communication skills, with the ability to turn delivery data and status updates into clear, actionable information for leadership.
• Experience supporting contact center, voice, or digital channel technology teams is an advantage.
• Familiarity with flexible spending accounts, health savings accounts, commuter benefits, or other consumer-directed benefits is a plus.
• Certified ScrumMaster (CSM), SAFe Scrum Master, or an equivalent Agile certification is preferred.

Benefits:

• Remote work opportunity.
• Exposure to high-impact Voice and Chat technology initiatives.
• Opportunity to work with cross-functional technical, product, vendor, and contractor teams.
• Hands-on experience with Agile delivery practices, sprint management, and performance measurement.
• Opportunity to develop leadership, facilitation, coaching, and continuous improvement skills.
• Collaborative environment focused on transparency, accountability, and delivery excellence.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

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