Analista de Gestão de Mudanças

Lever, Inc.; Brasil; Presencial; BRL 90 000 - 150 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Professional development

Meal allowance

Health insurance

Dental insurance

Career progression

Life insurance

Bonus program

OKR platform

Innovation environment

Resumo da oferta

Lever, Inc. seeks an Analista de Gestão de Mudanças in Brazil to manage end-to-end GMUD processes, ensure ITIL-aligned governance, and lead CAB activities across IT systems and services.

The role requires coordinating stakeholders, assessing risks, and driving continual improvement in change outcomes within a technology-focused environment.

Qualificações

• Bachelor's degree in Information Technology or related field.
• Professional experience with Change Management (GMUD).
• Hands-on experience with ITSM tools and service management workflows.
• Knowledge of ITIL principles and IT service governance.
• Experience facilitating meetings, coordinating stakeholders, and aligning multidisciplinary teams.
• Knowledge of operational risk management and control processes.
• Strong organizational skills and attention to detail.
• Analytical and critical-thinking abilities.
• Clear, objective communication and stakeholder influence.
• Ability to prioritize and manage multiple changes and deadlines.
• Conflict-management skills and composure in high-impact situations.
• Proactive mindset for continuous improvement and process optimization.
• ITIL Foundation certification is a plus.
• Experience with ServiceNow, GLPI, Jira Service Management is advantageous.
• Knowledge of Incident and Problem Management is a plus.

Responsabilidades

• Manage end-to-end Change Management (GMUD) process per policies and ITIL practices.
• Review change requests for impact, risks, and rollback plans.
• Classify changes by criticality and category, including emergency changes.
• Manage corporate change calendar and dependencies.
• Coordinate CAB meetings and document decisions.
• Monitor changes through execution and close records post-implementation.
• Coordinate emergency changes and emergency CAB meetings.
• Track failed changes and PIR follow-ups.
• Support Post-Implementation Reviews and lessons learned.
• Produce dashboards on change performance and compliance.
• Identify opportunities for process optimization per ITIL practices.
• Serve as a reference for technical teams on Change Management controls.

Conhecimentos

GMUD

ITSM tools

ITIL

Meeting facilitation

Risk management

Organization

Communication

Stakeholder influence

Process improvement

Formação académica

Bachelor's degree in IT or related field

Ferramentas

ServiceNow

GLPI

Jira Service Management

Descrição da oferta de emprego

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Analista de Gestão de Mudanças based in Brazil.

This is an opportunity to play a central role in the governance and control of technology changes across systems, infrastructure, and IT services. You will manage the Change Management process end to end, helping ensure that changes are implemented safely, consistently, and in line with ITIL best practices. The role combines operational control, risk assessment, stakeholder coordination, and continuous process improvement. You will organize Change Advisory Board meetings, monitor implementations, manage emergency changes, and analyze post-implementation outcomes. Your work will directly contribute to technology stability, security, compliance, and service reliability. This is a collaborative environment where analytical thinking, organization, clear communication, and proactive problem-solving are highly valued.

Accountabilities:

• Manage the end-to-end Change Management (GMUD) process, ensuring adherence to established policies, procedures, governance standards, and ITIL practices.
• Review the quality of change requests registered in ITSM tools and validate required information, including business and technical impact, risks, responsible teams, implementation plans, testing plans, evidence, and rollback strategies.
• Classify changes according to their criticality and category, including planned, pre-approved, and emergency changes.
• Manage the corporate change calendar, identifying scheduling conflicts, overlapping maintenance windows, dependencies, and potential operational risks.
• Organize, coordinate, and facilitate Change Advisory Board (CAB) meetings, documenting decisions, approvals, rejections, and required conditions.
• Monitor approved changes through execution and ensure that records are properly updated and closed after implementation.
• Coordinate emergency changes and support the execution of emergency CAB meetings when required.
• Track failed changes, rollbacks, and changes that generate production impact, ensuring appropriate follow-up and resolution.
• Support and facilitate Post Implementation Reviews (PIR), identifying lessons learned and opportunities to improve change outcomes.
• Produce management reports and performance indicators covering change success rates, failure rates, compliance, and adherence to established processes.
• Identify opportunities for continuous improvement and recommend process optimizations based on ITIL and industry best practices.
• Act as a reference point for technical teams, providing guidance and support on Change Management requirements, controls, and good practices.

Requirements:

• Bachelor's degree in Information Technology, Information Systems, Computer Science, Computer Engineering, or a related field.
• Professional experience with Change Management (GMUD) processes.
• Hands‑on experience with ITSM tools and service management workflows.
• Knowledge of ITIL principles and IT service governance.
• Experience facilitating meetings, coordinating stakeholders, and aligning multidisciplinary technical teams.
• Knowledge of operational risk management and control processes.
• Strong organizational skills and attention to detail, with the ability to manage multiple changes and deadlines simultaneously.
• Analytical and critical-thinking skills, with the ability to assess risks, identify inconsistencies, and make well‑structured recommendations.
• Clear and objective communication skills, combined with negotiation and stakeholder‑influence capabilities.
• Ability to prioritize effectively and maintain a strong sense of urgency, particularly in critical operational scenarios.
• Conflict‑management skills and the ability to remain composed when dealing with high‑impact situations.
• Proactive mindset focused on continuous improvement and process optimization.
• ITIL Foundation certification is a plus.
• Experience with ServiceNow, GLPI, Jira Service Management, or similar platforms is advantageous.
• Knowledge of Incident and Problem Management is a plus.
• Experience working in critical infrastructure, systems, or IT operations environments is beneficial.
• Experience developing performance indicators and management dashboards is an advantage.

Benefits:

• Support for professional development through training, events, certifications, and structured learning programs.
• Flexible food and meal allowance through the Flash card, with monthly credits that can be used according to individual needs.
• Corporate health insurance after the employment period is completed.
• Dental insurance with no monthly premium for employees after the applicable eligibility period.
• Structured career development and progression opportunities, supported by goals, regular feedback, and professional development plans.
• Access to an internal employee benefit program providing credits that can be exchanged for refreshments and beverages.
• Life insurance fully funded by the employer.
• Semiannual performance-based bonus program after the applicable eligibility period.
• Access to a people‑management platform supporting continuous feedback, goals and OKRs, individual development plans, recognition, priority alignment, and career progress.
• Opportunity to work in a technology‑focused environment centered on innovation, collaboration, continuous improvement, and professional growth.

How Jobgether works:

We use an AI‑powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top‑fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

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