Salesforce Solution Architect

Brightwheel; Brasil; Híbrido; BRL 420 000 - 620 000; Tempo integral

Resumo da oferta

Brightwheel seeks a Salesforce-focused architect to own integrations with LeanData, Chili Piper, HubSpot, Gong, and Stripe, while guiding a distributed team. You will design scalable systems, ship AI-driven workflows, and serve as the technical escalation point for complex development beyond admin config.

The ideal candidate will mentor junior admins, instrument production monitoring, and drive a proactive, mature operations posture across revenue systems.

Qualificações

• Must hold at least one Salesforce architect-level certification.
• Experience shipping development work to production with REST/API integrations.
• Proven ability to monitor and alert production systems.
• Built AI-assisted workflows or tooling at scale.
• Experience with Salesforce Sales Engagement.

Responsabilidades

• Own architecture and development for Salesforce integrations at scale.
• Act as technical escalation point for integration work beyond admin config.
• Instrument proactive monitoring and alerting for revenue-critical systems.
• Design, document, and ship AI-assisted workflows for GTM teams.
• Lead sprint-based admin/config work and ensure architectural rigor.
• Mentor and upskill junior admins for resilience.

Conhecimentos

Mentoring

Technical leadership

System architecture

Proactive monitoring

Design documentation

Formação académica

Salesforce Architect Certifications

Ferramentas

Salesforce

LeanData

Chili Piper

HubSpot

Gong

Intercom

Stripe

Amazon Connect

AWS

Einstein Conversation Insights

Service Cloud Voice

Descrição da oferta de emprego

Our Mission and Opportunity

Early education is one of the most important determinants of childhood outcomes, a critical support for working families, and a $175B market that remains underserved by modern technology. Brightwheel is the largest, fastest growing, and most loved platform in early ed, trusted by millions of educators and families every day. We are a three-time Cloud 100 company, backed by top investors including Addition, Bessemer, Emerson Collective, Lowercase Capital, Notable Capital, and Mark Cuban.

Our Team

Our team is passionate, talented, and customer-focused. We embody our Leadership Principles in our work and culture. We are a distributed team with remote employees across every US time zone, as well as select offices in the US and internationally.

Who You Are

You dive into the details and aren't satisfied until you understand the root cause - you scope and document before you build, even when the pressure is on to move fast. You take ownership of outcomes without waiting to be told what's next, and you see being a go-to technical resource as something to build capacity around, not protect. You're as interested in using AI to scale your own execution as you are in shipping it into workflows the rest of the GTM org relies on.

What You'll Do

• Own architecture and development for Salesforce and its adjacent GTM integrations - LeanData, Chili Piper, HubSpot, Gong, and Stripe - designing for scale rather than one-off fixes.

• Serve as the team's technical escalation point for development and integration work beyond standard admin configuration.

• Instrument proactive monitoring and alerting for revenue-critical systems, and build a technical debt roadmap with a defined burn-down cadence.

• Design, document, and ship AI-assisted workflows - scaling SysOps velocity and extending into GTM rep-facing capabilities.

• Execute sprint-based admin and configuration work alongside development, and bring design rigor - design docs, architecture review - to how the team builds.

• Mentor and upskill junior admins, building technical capability beyond a single point of failure.

What You've Done

• Holds at least one Salesforce architect-level certification (Application Architect, System Architect, Platform Data Architect, Platform Sharing & Visibility Architect, Platform Integration Architect, or Certified Technical Architect), demonstrating solution architecture expertise.

• Owned and shipped development work to production - triggers, async Apex, REST/API integrations - and owned the integration architecture between Salesforce and external systems (payment, conversation intelligence, or GTM tooling).

• Designed or instrumented production monitoring and alerting for a system you owned.

• Built AI-assisted workflows or tooling that scaled beyond your own use.

• Worked with Salesforce Sales Engagement.

• Identified, prioritized, and burned down technical debt in a live production system - not just a greenfield build.

What Sets You Apart

• Direct experience with Stripe, Gong, Chili Piper, LeanData, Intercom, and/or HubSpot specifically.

• A track record of mentoring or upskilling less senior admins.

• Prior experience moving a systems team from reactive to proactive operating maturity.

• Familiarity with Service Cloud Voice, Amazon Connect, AWS, Agentforce, or Einstein Conversation Insights.

Brightwheel is committed to creating a diverse and inclusive work environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, genetics, disability, age, or veteran status.