Salesforce Business System Analyst Em São Luís (ma)

CriticalRiver Inc.; Maranhão; Presencial; BRL 89 280 - 133 920; Tempo integral

Resumo da oferta

A CriticalRiver Inc. em São Luís (MA) está buscando um(a) Salesforce Business Systems Analyst (BSA) para trabalhar com coleta de requisitos e suporte às implementações Salesforce. O candidato ideal terá 3-6 anos de experiência nesta função e um forte entendimento dos recursos do Salesforce.

As responsabilidades incluem a documentação de requisitos, a configuração de soluções dentro do Salesforce e a colaboração com equipes para otimização contínua. O salário é a combinar e benefícios não informados.

Qualificações

• 3-6 anos de experiência como Business Analyst com foco na plataforma Salesforce.
• Fortes habilidades em coleta de requisitos e documentação.
• Capacidade de criar histórias de usuário e critérios de aceitação.

Responsabilidades

• Trabalhar com stakeholders para coletar e documentar requisitos de negócios.
• Traduzir necessidades em requisitos funcionais e histórias de usuários.
• Atuar como ponte entre equipes de negócios e técnicas para garantir implementação adequada.

Conhecimentos

Análise de Negócios

Salesforce

Documentação de Requisitos

Gestão de Stakeholders

Metodologias Agile/Scrum

Ferramentas

Sales Cloud

Service Cloud

Descrição da oferta de emprego

Cargo:

Salesforce business system analyst em são luís (MA) – são luís

Requisitos

Job Title: Salesforce Business Systems Analyst (BSA)
Location: LATAM
Duration: 6-12months
Job Summary:
We are looking for aSalesforce Business Systems Analyst (BSA)with strong experience in gathering business requirements, translating them into functional specifications, and supporting Salesforce implementation and enhancements. The ideal candidate will work closely with business stakeholders, product owners, and technical teams to deliver scalable Salesforce solutions that support business processes.Key Responsibilities:

• Work with business stakeholders togather, analyze, and document business requirementsfor Salesforce implementations and enhancements.
• Translate business needs intofunctional requirements, user stories, and process flows.
• Act as abridge between business teams and technical teamsto ensure accurate implementation of requirements.
• Configure and support Salesforce features includingSales Cloud, Service Cloud, workflows, validation rules, reports, and dashboards.
• Participate insolution design discussionsand recommend best practices within the Salesforce ecosystem.
• SupportUAT (User Acceptance Testing)by preparing test cases, coordinating with stakeholders, and ensuring requirements are met.
• Assist indata migration, integration requirements, and system documentation.
• Provideproduction support and troubleshootingfor Salesforce issues.
• Maintain clear documentation includingBRDs, FRDs, user stories, and process diagrams.
• Collaborate with cross-functional teams to drivecontinuous improvement and system optimization.

Required Qualifications

• 3–6 years of experienceas a Business Analyst withSalesforce platform exposure.
• Strong understanding ofSalesforce Sales Cloud and/or Service Cloud.
• Experience withrequirements gathering, documentation, and stakeholder management.
• Knowledge ofAgile/Scrum methodologies.
• Ability to createuser stories, acceptance criteria, and functional specifications.
• Experience withSalesforce reporting, dashboards, and basic configuration.
• Strong

Salário

A Combinar

Benefícios

Não informado

Informações adicionais

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