Salesforce Business System Analyst Em Lavras (ma)

CriticalRiver Inc.; Maranhão; Presencial; BRL 89 280 - 133 920; Tempo integral

Resumo da oferta

CriticalRiver Inc. em Lavras (MA) está procurando um Salesforce Business Systems Analyst. O candidato ideal terá entre 3 e 6 anos de experiência na análise de negócios, especialmente na plataforma Salesforce. Deverá reunir e documentar requisitos de negócios enquanto atua como um elo entre equipes técnicas e de negócios. O cargo exige conhecimento em Sales Cloud e Service Cloud, bem como habilidades em Agile/Scrum. Local de trabalho em híbrido, com salário a combinar.

Qualificações

• 3–6 anos de experiência como Analista de Negócios com experiência na plataforma Salesforce.
• Forte compreensão do Salesforce Sales Cloud e/ou Service Cloud.
• Experiência em coleta de requisitos e documentação.

Responsabilidades

• Trabalhar com partes interessadas para reunir e documentar requisitos de negócios para implementações de Salesforce.
• Traduzir necessidades comerciais em requisitos funcionais, histórias de usuários e fluxos de processo.
• Apoiar a configuração e recursos do Salesforce.

Conhecimentos

Análise de requisitos

Conhecimento do Salesforce

Gestão de stakeholders

Metodologias Agile/Scrum

Comunicação

Resolução de problemas

Descrição da oferta de emprego

Cargo

Salesforce business system analyst em lavras (MA) – lavras

Requisitos

Job Title: Salesforce Business Systems Analyst (BSA)
Location: LATAM
Duration: 6-12months
Job Summary:
We are looking for a Salesforce Business Systems Analyst (BSA) with strong experience in gathering business requirements, translating them into functional specifications, and supporting Salesforce implementation and enhancements. The ideal candidate will work closely with business stakeholders, product owners, and technical teams to deliver scalable Salesforce solutions that support business processes.

Key Responsibilities

• Work with business stakeholders to gather, analyze, and document business requirements for Salesforce implementations and enhancements.
• Translate business needs into functional requirements, user stories, and process flows.
• Act as a bridge between business teams and technical teams to ensure accurate implementation of requirements.
• Configure and support Salesforce features including Sales Cloud, Service Cloud, workflows, validation rules, reports, and dashboards.
• Participate in solution design discussions and recommend best practices within the Salesforce ecosystem.
• Support UAT (User Acceptance Testing) by preparing test cases, coordinating with stakeholders, and ensuring requirements are met.
• Assist in data migration, integration requirements, and system documentation.
• Provide production support and troubleshooting for Salesforce issues.
• Maintain clear documentation including BRDs, FRDs, user stories, and process diagrams.
• Collaborate with cross-functional teams to drive continuous improvement and system optimization.

Required Qualifications

• 3–6 years of experience as a Business Analyst with Salesforce platform exposure.
• Strong understanding of Salesforce Sales Cloud and/or Service Cloud.
• Experience with requirements gathering, documentation, and stakeholder management.
• Knowledge of Agile/Scrum methodologies.
• Ability to create user stories, acceptance criteria, and functional specifications.
• Experience with Salesforce reporting, dashboards, and basic configuration.
• Strong analytical, communication, and problem-solving skills.

Salário

A Combinar

Benefícios

Não informado