Salesforce Business Analyst - English & Spanish

Jobgether; Brasil; Teletrabalho; BRL 120 000 - 170 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Remote work

Meal allowance

Medical insurance

Dental insurance

Life insurance

Gym membership

Home-office allowance

Education allowance

Professional development

Certifications support

Language learning

Employee referrals

Resumo da oferta

Jobgether, on behalf of a partner company, seeks a Salesforce Business Analyst based in Brazil. You will bridge business and technical teams to craft scalable Salesforce solutions and drive adoption across the organization.

You will engage stakeholders, map processes, configure Salesforce, test, train users, and govern data. Strong English and Spanish are essential for success in a remote environment with accommodations when needed.

Qualificações

• Solid understanding of business operations and customer-focused service improvement.
• Experience gathering, analyzing, and documenting business requirements.
• Experience mapping and analyzing business processes for optimization.
• Strong knowledge of Salesforce platform and best practices.
• Knowledge of Salesforce configuration: workflows, validation rules, custom objects.
• Experience with functional testing and solution validation (UAT).
• Data management knowledge: analysis, migration, governance.

Responsabilidades

• Partner with stakeholders to gather, analyze, document, and validate requirements for Salesforce implementations and enhancements.
• Map and analyze business processes to identify optimization opportunities with Salesforce.
• Collaborate with architects, developers and teams to design scalable Salesforce solutions.
• Support Salesforce configuration activities (workflows, validation rules, custom objects).
• Participate in functional testing and UAT to ensure quality.
• Develop training materials and conduct user training for adoption.
• Support data management: analysis, migration, cleansing, governance.
• Act as liaison between business and technical teams for clear communication.
• Create and maintain reports and dashboards for actionable insights.
• Monitor Salesforce developments and best practices for improvements.
• Help manage change and organizational transformation related to Salesforce adoption.

Conhecimentos

Advanced English

Advanced Spanish

Requirements gathering

Business process mapping

Salesforce configuration

Testing & UAT

Data management

Ferramentas

Salesforce

Descrição da oferta de emprego

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Salesforce Business Analyst – English & Spanish based in Brazil.

This role connects business stakeholders with technical teams to turn operational needs into scalable Salesforce solutions.
You’ll gather and analyze requirements, map business processes, and help shape solutions that improve efficiency and user experience.
The position combines business analysis, Salesforce configuration, testing, data management, reporting, and stakeholder engagement.
You’ll contribute across the full lifecycle of Salesforce initiatives, from discovery and solution design through implementation, adoption, and continuous improvement.
Strong communication skills will be essential when working with business users, architects, developers, and other stakeholders.
The role offers a remote environment with opportunities to develop your Salesforce expertise and contribute to digital transformation projects.
It is also open to professionals with disabilities, with accommodations available throughout the recruitment process where needed.

Accountabilities

• Partner with stakeholders to gather, analyze, document, and validate business requirements for Salesforce implementations, enhancements, and continuous improvement initiatives.
• Map and analyze existing business processes, identifying opportunities for optimization and alignment with Salesforce capabilities and best practices.
• Collaborate with architects, developers, and technical teams to design scalable Salesforce solutions that address business needs and deliver measurable value.
• Support Salesforce configuration activities, including workflows, validation rules, custom objects, and other platform functionality.
• Participate in functional testing and user acceptance testing (UAT), ensuring solutions meet defined requirements and quality standards.
• Develop training materials, conduct user training, and provide ongoing support to encourage effective adoption of Salesforce solutions.
• Support data management initiatives, including data analysis, migration, cleansing, quality, integrity, and governance.
• Act as a key liaison between business stakeholders and technical teams, ensuring clear communication, alignment, and visibility throughout project lifecycles.
• Create and maintain reports and dashboards that provide actionable business insights and support informed decision-making.
• Monitor Salesforce developments, new features, and industry best practices, recommending improvements and supporting continuous innovation.
• Help manage change and organizational transformation initiatives related to Salesforce adoption and process improvement.

Requirements

• Solid understanding of business operations, organizational processes, and customer-focused service improvement.
• Demonstrated experience gathering, analyzing, and documenting business requirements.
• Experience mapping and analyzing business processes and identifying opportunities for optimization.
• Strong knowledge of the Salesforce platform, its core functionality, and recommended best practices.
• Practical knowledge of Salesforce configuration, including workflows, validation rules, and custom objects.
• Experience with functional testing and solution validation, including user acceptance testing.
• Knowledge of data management principles, including data analysis, migration, quality, integrity, and governance.
• Experience creating and maintaining Salesforce reports and dashboards.
• Basic project management knowledge and the ability to manage priorities across multiple initiatives.
• Strong analytical, critical-thinking, and problem-solving skills, with the ability to address complex or ambiguous business challenges.
• Excellent written and verbal communication skills, with the ability to influence, negotiate, and build alignment among diverse stakeholders.
• Strong attention to detail and a consistent focus on quality.
• Proactive, adaptable, resilient, and comfortable supporting organizational change and continuous improvement.
• High ethical standards and a responsible approach to handling business and customer data.
• Advanced English proficiency.
• Advanced Spanish proficiency.
• The role is open to professionals with disabilities, and reasonable accommodations can be provided throughout the recruitment process when required.

Benefits

• Fully remote work environment.
• Meal or food allowance.
• Medical insurance.
• Dental insurance.
• Life insurance.
• Gym membership benefit.
• Home-office or education allowance.
• Professional development programs and training opportunities.
• Support and incentives for obtaining professional certifications.
• Language learning program.
• Employee referral program with financial bonuses.
• Opportunities for continuous learning, career development, and professional growth.
• Inclusive and collaborative working environment.
• Accessibility support and reasonable accommodations during the recruitment process for professionals with disabilities.