Sales Support Specialist

Liberty Latin America; Itapecerica da Serra; In loco; BRL 27.900 - 44.640; Tempo pieno

Descrizione del lavoro

Liberty Latin America is seeking a Sales Support Specialist in Itapecerica da Serra, Brazil. You will be responsible for ensuring a stellar customer experience by coordinating customer flow and assisting with sales. The ideal candidate has a High School Diploma, relevant work experience, and is fully bilingual in Spanish and English. Strong customer service skills and attention to detail are essential. This role involves flexible hours and maintaining store operations efficiently.

Competenze

• 1-2 years of relevant work experience.
• Valid driver's license.
• Work flexible hours including evenings, weekends, and holidays.
• Strong working knowledge of computer systems and computerized billing.
• Thorough research skills.

Mansioni

• Welcome customers to the store and coordinate check-in process.
• Assist with sales when needed.
• Maintain audit-ready status in store.
• Prepare bank deposits and balance cash drawer.
• Demonstrate compliance with Liberty policies and procedures.

Conoscenze

Bilingual (Spanish and English)

Interpersonal skills

Customer service skills

Attention to detail

Formazione

High School Diploma

Associate degree (preferred)

Strumenti

Computer systems/software

Descrizione del lavoro

What's the role?

As the Sales Support Specialist, you will function in multiple roles that support the performance of the store’s retail experience. You will ensure an extraordinary customer experience by facilitating the coordination of customers being welcomed in, prioritizing transactions, and advising of any waiting time. You will own the store’s service customer experience, troubleshoot effectively, and resolve or follow up on customer issues, ensuring customers’ needs are addressed promptly and communicating with the management team effectively.

Additionally, you will maintain positive experience for our internal/external customers by upholding store operating procedures, including inventory management, cash management, point‑of‑sale paperwork/record‑keeping, merchandising standards, and safety and security requirements. You will operate internal tools and systems, terminal consoles, and peripheral devices, and maintain time‑sensitive daily, weekly, and monthly records with a high degree of detail and accuracy. You will act as the operational liaison between agents, vendors, customers, and various Liberty departments.

May sell all products and services offered by the company. Answer inbound calls and assist sales representatives and customers by performing quick hit sales transactions.

Customer experience and sales

• Welcome customers to our stores, coordinate check‑in process and customer flow.
• Function as a customer experience advocate.
• Assist with sales when needed.
• Work in a team environment to meet and exceed assigned goals.

Store operations

• Inventory management – including counts, ordering, maintaining, receiving, returning, tracking, and securing equipment and supplies.
• Perform operational tasks to always maintain audit‑ready status in store.
• Prepare bank deposits.
• Balance cash drawer.
• Process and prepare paperwork for record‑keeping and report generation.
• Assist with store merchandising.
• Work in other locations as the needs of the business dictate.
• Demonstrate and ensure compliance with the Customer First Philosophy, all Liberty Latin America policies and procedures including the Code of Conduct and Liberty safety standards and procedures.
• Other functions may be assigned.

What do you need?

Education and/or Experience: High School Diploma required. Associate degree preferred.

1‑2 years of relevant work experience.

• Valid driver’s license.
• Fully bilingual (Spanish and English).
• Excellent interpersonal, verbal, and written communication skills and attention to detail.
• Work flexible hours (including evenings, weekends, and holidays).
• Strong working knowledge of computer systems/software and computerized billing.
• Strong customer service skills.
• Thorough research skills.

EEO Statement

Liberty Puerto Rico provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, citizenship, age, marital status, social status, sexual orientation, gender identity, protected veteran, military service obligation, disability status, genetic information, political affiliation, and being or being perceived as a victim of domestic violence, sexual assault, or stalking. In addition to federal law requirements, Liberty aligns with applicable local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Assessment, background check and drug test will be required to be a successful candidate.