Sales & Service Agent

Liberty Latin America; Itapecerica da Serra; In loco; BRL 24.000 - 36.000; Tempo pieno

Descrizione del lavoro

Liberty Latin America is seeking a Sales & Service Agent to sell fixed and mobile services in retail stores, provide excellent customer service, and upsell offerings. You will handle inquiries, record customer information, and escalate complex issues to supervisors as needed.

The role emphasizes resolving billing or service problems efficiently while maintaining product knowledge and meeting sales targets in a retail environment.

Competenze

• High School Diploma or equivalent; Associate degree preferred.
• 1–2 years of experience in Customer Service or Sales.
• Telecommunications field preferred.

Mansioni

• Provide prompt resolution of customer inquiries with billing, service, programming, technical, or maintenance information.
• Offer additional services and products to existing customers; maintain knowledge of products, pricing plans, and promotions.
• Sell fixed and mobile services to existing customers and drive upsell.
• Retain customers by addressing disconnections or downgrades; escalate unresolved cases to supervisor as needed.
• Answer product/service questions to attract potential customers.
• Open customer accounts by recording account information.
• Resolve product or service problems by clarifying the complaint, determining causes, and implementing optimal solutions.

Conoscenze

Problem Solving

Customer Focus

Verbal Communication

Accountability

Influence and Persuasion

Formazione

High School Diploma

Associate degree

Descrizione del lavoro

Sell the organization's products and/or services in a retail store including store-level support functions such as customer service, cashiering (Retail representatives in stores. Retail techs in stores. Cashiers)

As a Sales & Service Agent you will m anage customer service experience and claims to resolve accurately with focus to up sell services offered by Liberty and offer automatic payment options at our stores . You will also o ffer fixed and mobile services and products in a timely and professional manner and m eet all sales objectives . As a Sales & Service Agent you will a cquire necessary information for resolution of transactions. You will a dvance to next level or supervisors any escalations or situation s needed to be resolved at that level.

Essential Duties and Responsibilities include, but are not limited to, the following:

• Provide prompt resolution of customer inquiry by providing appropriate billing, service, programming, technical or maintenance information. Record information as needed or required .
• Offer additional services and products to existing customers. Maintain strong knowledge of all products, accessories, pricing plans, promotions, and service features.
• Sell additional fixed and mobile services to existing customers .
• Retain and make all reasonable efforts to retain customers who have requested disconnection or downgrade of services. Escalate to a supervisor, leader, or manager any case that was unsuccessful in retaining .
• Attract potential customers by answering product and service questions, suggesting information about other products and services.
• Open customer accounts by recording account information.
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Initiate and/or implement corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained .

To perform the job successfully, an individual should demonstrate the following proficiencies :

• Problem Solving
• Customer Focus
• Verbal Communication
• Accountability
• Influence and Persuasion

Education and/or Experience:

High School Diploma, Associate d egree , preferred .

One to t wo years of experience in Customer Service, Sales , preferable in Telecommunications field.