Sales Operations Manager

Keeta; Belo Horizonte; Presencial; BRL 120 000 - 160 000; Tempo integral

Resumo da oferta

Keeta Brazil is seeking a strategic, data-driven leader to drive performance, optimize commercial funnels, and scale our Inside Sales engine. You will bridge strategy and execution across data analytics, lead management, and cross-functional alignment to accelerate merchant acquisition, activation, and growth.

Experience: 5+ years in Sales Operations or related fields; fluent business English. This role focuses on building scalable systems, dashboards, and governance to improve ROI across the

Qualificações

• 5+ years in Sales Operations, Strategy & Operations, Commercial Strategy, Business Analytics, or Management Consulting.
• Ability to work with complex datasets and translate data into executive-ready insights.
• Deep understanding of commercial funnels and lead management systems.

Responsabilidades

• Strategy & Performance Management: translate priorities into targets, KPI frameworks and resource allocation.
• Lead Engine & Funnel Optimization: own merchant funnel, define segmentation, scoring, qualifications, and routing.
• Commercial Intelligence & Analytics: perform deep-dive analyses to uncover growth opportunities and bottlenecks.
• Dashboards & Governance: build dashboards and establish governance across acquisition, activation, retention, and quality.
• Cross-Functional Collaboration: partner with CRM, Product, Marketing, Operations, and Analytics teams.
• Strategic Initiatives: scope and execute high-impact projects to scale Inside Sales efficiency.

Conhecimentos

Sales operations

Strategy & analytics

Dashboarding

Cross-functional leadership

Funnel optimization

English fluency

Descrição da oferta de emprego

About the Role

We are looking for a strategic, data-driven leader to drive performance, optimize commercial funnels, and scale our Inside Sales engine. In this role, you will bridge the gap between strategy and execution, connecting data analytics, lead management, and cross-functional alignment to accelerate merchant acquisition, activation, and growth.

Key Responsibilities

• Strategy & Performance Management: Lead business planning for Inside Sales by translating high-level priorities into actionable targets, KPI frameworks, and strategic resource allocation.
• Lead Engine & Funnel Optimization: Own the end-to-end merchant funnel. Define lead segmentation, scoring models, qualification criteria, and routing rules to maximize conversion rates and sales productivity.
• Commercial Intelligence & Analytics: Conduct deep-dive analyses to uncover growth opportunities, diagnose performance bottlenecks, and deliver actionable insights directly to business leaders.
• Dashboards & Governance: Build performance tracking dashboards and establish management routines (QBRs, weekly reviews) across acquisition, activation, retention, and merchant quality.
• Cross-Functional Collaboration: Partner closely with CRM, Product, Marketing, Operations, and Analytics teams to enhance strategic capabilities across the entire merchant lifecycle.
• Strategic Initiatives: Scope and execute high-impact projects designed to scale the efficiency, tooling, and infrastructure of the Inside Sales organization.

Job Requirements

• Experience: 5+ years in Sales Operations, Strategy & Operations, Commercial Strategy, Business Analytics, or Management Consulting.
• Analytical Mastery: Proven ability to work with complex datasets, build clear dashboards, and translate raw data into executive-ready insights.
• Funnel Expertise: Deep understanding of commercial funnels, sales productivity metrics, and lead management systems.
• Leadership & Execution: Structured problem-solving skills, strong business judgment, and the ability to drive alignment across cross-functional stakeholders.
• Adaptability: Track record of operating independently and navigating ambiguity in fast-paced, high-growth environments.
• Languages: Fluent/Business English (written and spoken).

Keeta Brazil is committed to building a diverse and inclusive workplace. We welcome and encourage applications from people with disabilities (PwD). If you require any accommodations during the recruitment process, please let us know - we are here to support you.