Sales Operations Analyst, Commissions

United States Digital Space LLC; São Paulo; Híbrido; BRL 120 000 - 180 000; Tempo integral

Resumo da oferta

Braze seeks a meticulous Sales Operations Analyst to join our global Sales Compensation team in São Paulo. You will manage monthly incentive calculations, audits, and communications to hundreds of employees, ensuring accuracy and timeliness across regions.

Reporting to the Senior Manager, Sales Compensation, you’ll partner with Sales, Finance, and RevOps to implement plan logic in compensation tools, support audits, and maintain documentation for SOX compliance as needed.

Qualificações

• Bachelor's degree in Finance, Accounting, Business Administration, Information Systems, or related fields.
• 2–3+ years of experience in sales compensation or related finance/data roles.
• Experience supporting commissions for a global sales organization.

Responsabilidades

• Administer the monthly calculation and payment of sales incentive compensation for all commissionable employees.
• Perform monthly audits and data reviews to ensure commission accuracy and compliance.
• Serve as the primary point of contact for all sales incentive compensation‑related inquiries.
• Resolve commission disputes and process corrections or adjustments in a timely manner.
• Ensure accurate and timely distribution of sales compensation letters to new hires.
• Educate new hires on their incentive compensation plan and guide access to statements.
• Support external audit firms on commission‑related matters with necessary documentation.
• Maintain thorough records and audit trails for all compensation transactions.
• Support execution and administration of compensation plans as needed.
• Partner with Senior Manager and cross‑functional teams to ensure plan logic is implemented accurately in tools.

Conhecimentos

Sales analytics

Financial analysis

Attention to detail

Communication skills

Independent work

Formação académica

Bachelor's degree in Finance/Accounting/Business

Ferramentas

CaptivateIQ

Salesforce

Tableau

Looker

Power BI

SQL

Excel

Descrição da oferta de emprego

At the company, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work‑life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one‑of‑a‑kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If the company sounds like a place where you can thrive, we can’t wait to meet you.

WHAT YOU’LL DO

We are seeking a diligent and detail‑oriented Sales Operations Analyst to join our global Sales Compensation team in São Paulo. This role is the operational backbone of our commission function, ensuring the company’s global sales team is paid accurately and on time, every month. Reporting to the Senior Manager, Sales Compensation, you will execute within a centrally coordinated global commissions operation, partnering with colleagues across multiple regions and departments.

This role is instrumental in maintaining the integrity of our sales compensation processes and directly supports the motivation of our sales team.

Key responsibilities:

• Administer the monthly calculation and payment of sales incentive compensation for all commissionable employees
• Perform monthly audits and data reviews to ensure commission accuracy and compliance
• Serve as the primary point of contact for all sales incentive compensation‑related inquiries
• Resolve commission disputes efficiently and process necessary corrections or adjustments in a timely manner
• Ensure accurate and timely distribution of sales compensation letters to new hires
• Educate new hires on their incentive compensation plan and guide them on accessing their monthly commission statements
• Support external audit firms on commission‑related matters, ensuring all requested documentation and information are supplied promptly
• Maintain thorough records and audit trails for all compensation transactions and adjustments
• Support the execution and administration of sales compensation plans, policies, and processes as directed each fiscal year or as business needs evolve
• Partner with the Senior Manager and cross‑functional teams (Sales, Finance, RevOps) to ensure plan logic is implemented accurately in our compensation tools

WHO YOU ARE

Education & Experience:

• Bachelor’s degree in Finance, Accounting, Business Administration, Information Systems, or other quantitative and technical related fields
• 2–3+ years of experience in sales compensation, finance, accounting, data analytics or engineering roles
• Prior experience supporting commissions for a global sales organization, supporting hundreds of commissionable employees

Skills & Competencies:

• Language: Business‑level English proficiency (written and verbal) is required
• ICM Tools: Hands‑on experience with an Incentive Compensation Management (ICM) platform is required. CaptivateIQ is strongly preferred; experience with Xactly or Varicent is also accepted
• CRM & Reporting: Experience with Salesforce. Familiarity with reporting tools such as Tableau, Looker, or Power BI is beneficial
• Data & Analytics: Proficiency in Microsoft Excel (advanced formulas, pivot tables, lookups) is required. Experience with SQL or data querying tools is a plus
• Compliance: Familiarity with SOX compliance and process documentation is a plus
• Excellent communication skills, both written and verbal, with the ability to clearly explain complex compensation plans and processes to sales stakeholders
• Strong analytical and mathematical skills with a keen eye for detail and accuracy
• Ability to work independently, prioritize under deadlines, and manage end‑to‑end commission close cycles
• Strong problem‑solving skills and the ability to handle sensitive and confidential information with discretion

#LI-Hybrid

WHAT WE OFFER

*the company benefits vary by location, and we encourage you to review our specific benefits offerings for each country here. More details on benefits plans will be provided if you receive an offer of employment.*

From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work‑life harmony. the company offers benefits such as:

• Competitive compensation that may include equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical, dental, vision, life, and disability
• Family services that include fertility benefits and equal paid parental leave
• Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
• A curated in‑office employee experience, designed to foster community, team connections, and innovation
• Opportunities to give back to your community, including an annual company‑wide Volunteer Week and donation matching
• Employee Resource Groups that provide supportive communities within the company
• Collaborative, transparent, and fun culture recognized as a Great Place to Work®

ABOUT the company

the company is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™. the company helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the the company Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross‑channel messaging and journey orchestration to Al‑powered decisioning and optimization, the company enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.

The company has been consistently recognized as a Leader in marketing technology by industry analysts, and was named a G2 “Best of Marketing and Digital Advertising Software Product” in 2026. the company was also named a 2026 Best Places to Work by Built In, a 2025 America’s Greenest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®. the company is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.

The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.

the company IS AN EQUAL OPPORTUNITY EMPLOYER

At the company, we