People Solutions Analyst

United States Digital Space LLC; São Paulo; Híbrido; BRL 90 000 - 150 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Equity potential

Retirement plans

Flexible PTO

Medical, dental, vision coverage

Family and parental leave

Learning stipend

Community-focused office experience

Volunteer program & donation matching

Employee resource groups

Great Place to Work culture

Resumo da oferta

Braze is hiring a People Solutions Analyst to support HR processes, ensure policy compliance in Brazil and the US, and serve as the first contact for employee inquiries. The role sits in People Operations and collaborates with cross-functional teams across the company.

The ideal candidate has 2+ years in HR, strong discretion, and excellent communication. A hybrid model and a focus on work-life harmony are emphasized in this global growth environment.

Qualificações

• Minimum of 2 years of HR experience.
• Strong attention to detail and accuracy.
• Ability to handle sensitive information with professionalism and discretion.
• Excellent communication and interpersonal skills.
• Experience with an HRIS system (Workday is a plus).

Responsabilidades

• Maintain understanding of HR policies, procedures, and local employment laws with compliance focus on Brazil & US.
• Support the employee lifecycle by executing processes in Workday (onboarding and changes).
• Serve as first point of contact for global employee inquiries via ticketing system with timely SLAs.
• Partner with cross-functional People teams to route inquiries and ensure timely resolution.
• Identify opportunities for process improvement with team and management.
• Support ad-hoc projects and audits, e.g., background/work authorization checks.
• Maintain and update process documentation for consistency and scalability.
• Contribute to culture, engagement, development, and retention initiatives.

Conhecimentos

HR experience

Attention to detail

Discretion

Communication skills

Multitasking

Customer service

Feedback oriented

Workday experience

Ferramentas

Workday

Descrição da oferta de emprego

At the company, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If the company sounds like a place where you can thrive, we can’t wait to meet you.

WHAT YOU’LL DO

As a part of the the company People team, the People Solutions team plays a pivotal role in supporting the overall employee lifecycle and optimizing processes to align with business needs. The People Solutions Coordinator will provide valuable support across various People functions, ensuring accuracy and integrity of our processes and compliance. They will also serve as a key point of contact for all the company employees on People-related questions and support.

This role reports to the Team Lead, People Solutions, and sits within the People Operations function, but will also have the opportunity to work closely with all functions across the People Department.

As the People Solutions Analyst, you will:

• Maintain a thorough understanding of our HR policies, procedures, and local employment laws, ensuring compliance with a focus on Brazil & US requirements

• Support the employee lifecyle by executing key processes in Workday, including onboarding and employee changes, while ensuring accuracy and integrity of employee data

• Serve as the first point of contact for global employee inquiries through our ticketing system, delivering timely, high-quality support in line with our SLAs

• Partner with cross-functional People teams to route and elevate inquiries as needed, ensuring timely and efficient resolution

• Collaborate with team members and management to identify opportunities for process improvement

• Support the People team with ad-hoc projects and operational processes, including background checks, work authorization checks, and internal audits or compliance reviews

• Maintain and update process documentation to ensure consistency, accuracy, and scalability of People Solutions workflows

• Contribute as an ambassador for our culture; support People team initiatives that enhance employee engagement, development, and retention

WHO YOU ARE

You’re a motivated, detail-oriented, and highly organized person who is excited to join a fast-paced and scaling company!

Specifically, you have:

• Minimum of 2 years experience in HR

• Exceptional attention to detail and accuracy

• Ability to handle sensitive and confidential information with professionalism and discretion

• Excellent communication and interpersonal skills

• Proven ability to multitask and prioritize in a fast-paced environment

• Strong service orientation to internal and/or external customers

• Receptive to feedback

• Prior experience working with an HRIS system (Workday is a plus)

#LI-Hybrid

WHAT WE OFFER

*the company benefits vary by location, and we encourage you to review our specific benefits offerings for each country here. More details on benefits plans will be provided if you receive an offer of employment.*

From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. the company offers benefits such as:

• Competitive compensation that may include equity

• Retirement and Employee Stock Purchase Plans

• Flexible paid time off

• Comprehensive benefit plans covering medical, dental, vision, life, and disability

• Family services that include fertility benefits and equal paid parental leave

• Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend

• A curated in-office employee experience, designed to foster community, team connections, and innovation

• Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching

• Employee Resource Groups that provide supportive communities within the company

• Collaborative, transparent, and fun culture recognized as a Great Place to Work®

**ABOUT the company

**the company is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™. the company helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the the company Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, the company enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.

The company has been consistently recognized as a Leader in marketing technology by industry analysts, and was named a G2 “Best of Marketing and Digital Advertising Software Product” in 2026. the company was also named a 2026 Best Places to Work by Built In, a 2025 America’s Greenest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®. the company is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.

The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.

the company IS AN EQUAL OPPORTUNITY EMPLOYER

At the company, we strive to create equitable growth and opportunities inside and outside the organization.

Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with the company, we want you to feel comfortable showcasing what makes you *you*.

We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you.

OUR AI-POWERED the company RECRUITMENT PROCESS

At the company, we’re committed to a fair and transparent candidate experience. To help our recruitment teams focus on what m