Sales Engineer (West)

Echo; Costa Rica; Hybrid; BRL 452,000 - 652,000; Full time

Job summary

Echo is seeking a Sales Engineer to act as the technical expert and trusted advisor throughout the sales cycle, partnering with Sales, Product, and Engineering to demonstrate Echo’s value and translate customer needs into technical solutions.

Responsibilities include leading technical discovery calls, delivering tailored product demos, designing solutions, addressing objections, and supporting POCs/security questionnaires while staying current with Echo’s roadmap and competitive landscape.

Responsibilities

• Partner with Account Executives throughout the full sales cycle, from discovery to close
• Lead technical discovery calls to understand customer environments, challenges, and requirements
• Deliver compelling product demos and presentations tailored to customer use cases
• Design and explain technical solutions that align with customer needs and business goals
• Answer technical questions, handle objections, and support RFPs / security questionnaires
• Act as the voice of the customer, providing feedback to Product and Engineering teams
• Support proof of concepts (POCs) and trials, ensuring successful evaluations
• Stay up to date on Echo’s product, roadmap, and competitive landscape

Job description

As a Sales Engineer (SE) at Echo, you will act as the technical expert and trusted advisor throughout the sales cycle. You’ll partner closely with Sales, Product, and Engineering to demonstrate Echo’s value, translate customer needs into technical solutions, and help close strategic deals.

Responsibilities:

• Partner with Account Executives throughout the full sales cycle, from discovery to close
• Lead technical discovery calls to understand customer environments, challenges, and requirements
• Deliver compelling product demos and presentations tailored to customer use cases
• Design and explain technical solutions that align with customer needs and business goals
• Answer technical questions, handle objections, and support RFPs / security questionnaires
• Act as the voice of the customer, providing feedback to Product and Engineering teams
• Support proof of concepts (POCs) and trials, ensuring successful evaluations
• Stay up to date on Echo’s product, roadmap, and competitive landscape

Requirements:

• 4+ years of experience as a Sales Engineer, Solutions Engineer, or similar pre-sales role
• Strong technical background with the ability to quickly understand complex systems
• Experience working with cloud environments (AWS, GCP, Azure) – advantage
• Excellent communication and presentation skills, with the ability to explain technical concepts to both technical and non-technical audiences
• Customer-first mindset with strong problem-solving skills
• Comfortable working in a fast‑paced startup environment and wearing multiple hats
• Ability to work cross‑functionally with Sales, Product, and Engineering