Revenue Operations Associate

Wati; Brasil; Teletrabalho; BRL 60.000 - 80.000; Tempo integral

Resumo da oferta

A leading CPaaS platform is seeking a Revenue Operations Executive to drive Customer Success operations across LATAM. This role demands operational excellence and strategic thinking, focusing on optimizing systems and ensuring alignment across teams. Ideal candidates thrive in high-growth environments and are ready to tackle challenges in a remote setting.

Qualificações

• 3-5 years of experience in Customer Success Operations or RevOps.
• Hands-on experience with HubSpot CRM.
• Excellent communication skills in English and Spanish or Portuguese.

Responsabilidades

• Own CS Ops Execution and lead daily operations.
• Drive strategic initiatives for CS Ops.
• Ensure cross-functional alignment with other teams.

Conhecimentos

Execution

Communication

Problem-solving

Collaboration

Growth mindset

Ferramentas

HubSpot

Vitally

ChurnZero

Intercom

Calendly

Chargebee

Notion

Descrição da oferta de emprego

Revenue Operations Executive - Customer Success Operations

Revenue Operations Executive - Customer Success Operations

4 weeks ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Wati is a fast growing CPaaS platform that provides end-to-end WhatsApp API solutions for SMBs and large enterprises. We aim to simplify business communication, helping businesses meet their customers where they are - WhatsApp.Backed by global investors such as Sequoia, DST Global, and Tiger Global, we're Shopify's first investment in a startup in Southeast Asia. Headquartered in Hong Kong and trusted by 8000+ customers across 100+ countries.

We're looking for a Revenue Operations - Customer Success Operations Executive who will play a pivotal role in driving the strategic direction and flawless execution of CS operations at Wati. This is a highly hands-on and execution-focused role that blends operational excellence with strategic thinking. You'll serve as a key partner in enabling scalable operations across LATAM while working as part of a globally distributed RevOps team.

As a key member of the Revenue Operations team, you'll be responsible for owning business-as-usual (BAU) processes, optimizing systems, and driving alignment across cross-functional teams. You'll ensure that every initiative is not only thoughtfully planned but also executed with precision and impact.

This is the ideal role for someone who thrives in high-growth environments, is obsessed with operational excellence, and is ready to roll up their sleeves to get things done. You will be expected to deliver results consistently and on time, even when juggling multiple priorities.

———

Please note: This is not a typical 9-to-5 role. You will be working with global teams across multiple time zones, and overtime will be required to meet deadlines and ensure alignment across regions. If you're eager to learn, grow, and challenge yourself, you are the ideal candidate for this role.

Location: Europe, LATAM, Brazil (remote)

Working hours: 5 AM - 3 PM BRT (Brazil Time)

Language: English (fluent), Spanish / Portuguese (fluent)

———

What you'll do:

• Own CS Ops Execution: Lead and execute all BAU operations for the Customer Success team, ensuring daily workflows, tools, and systems are running seamlessly and efficiently.
• Drive Strategic Initiatives: Play a core role in shaping the future of CS Ops at Wati by contributing to the development and execution of key strategic projects, including process redesign, system integrations, and tooling enhancements.
• Ensure Cross-Functional Alignment: Collaborate closely with Sales, Product, Marketing, and Support to ensure Customer Success initiatives are aligned with broader company goals and customer lifecycle strategies.
• Champion Data-Driven Decisions: Maintain data accuracy and integrity across CS systems and dashboards. Provide actionable insights that help inform strategic decisions and improve customer outcomes.
• Optimize and Automate: Identify and eliminate operational bottlenecks, inefficiencies, and manual processes. Implement scalable solutions that improve team productivity and the customer journey.
• Enable the CS Team: Develop playbooks, documentation, and training programs to empower Customer Success Managers with tools, insights, and best practices for driving customer value.
• Ask "Why" Relentlessly: Go beyond task execution — challenge assumptions, question processes, and be an internal advocate for continuous improvement in everything we do
  
  
  

Requirements

• A doer who thrives on execution and delivering results, not just planning
• 3-5 years of experience in Customer Success Operations, RevOps, or similar roles in a SaaS environment - with LATAM exposure
• Knows what great CS Ops looks like — from setting up the right processes to selecting and implementing the right tools and systems (e.g., Vitally, ChurnZero, Intercom, HubSpot, etc.) to support scale
• Growth mindset — you're curious, always learning, and continuously looking for ways to improve both yourself and the processes around you
• Hands-on experience with HubSpot CRM—you've built custom workflows, dashboards, reports, and integrations
• Familiarity with GTM tools like Calendly, Chargebee, Notion, Intercom, and LATAM-specific SaaS platforms
• Strong understanding of SaaS metrics and the ability to connect the dots across different teams and processes to drive results
• Excellent communication skills in English and Spanish or Portuguese—you're comfortable working across time zones and cultures
• Excellent time management skills — you know how to prioritize and deliver BAU tasks on time while still taking on strategic initiatives
• Problem-solving skills that go beyond surface-level fixes — you can identify root causes and propose innovative, long-term solutions
• A collaborative mindset—you thrive in cross-functional, distributed teams and take ownership of your domain

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Accounting/Auditing and Finance

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at Wati by 2x

Sign in to set job alerts for “Revenue Specialist” roles.

Senior Revenue Operations Analyst - Americas

OPERADOR DE PORTARIA REMOTA – SALVADOR – BA - PAINEL DE OPORTUNIDADES

Business Analyst - Remote Work | REF#187983

Business Analyst - Remote Work | REF#146559

Joinville, Santa Catarina, Brazil 1 month ago

Business Analyst - Remote Work | REF#146546

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.