Revenue Operations Analyst

Zendesk Brasil Software Corporativo LTDA (Brazil); Brasil; Teletrabalho; BRL 60.000 - 100.000; Tempo integral

Resumo da oferta

An established industry player is seeking a detail-oriented Revenue Operations Analyst to join their dynamic team. This role offers the opportunity to support sales operations and ensure compliance with corporate strategies. The ideal candidate will thrive in a fast-paced environment, leveraging strong analytical and communication skills to guide sales reps through complex deal structures. With a focus on process improvement and automation, this position promises a fulfilling career path in a flexible work environment that values collaboration and innovation. If you are passionate about driving efficiency and enhancing customer experiences, this is the perfect opportunity for you.

Serviços

Flexible work hours

Remote work options

Professional development opportunities

Inclusive workplace culture

Qualificações

• 2+ years of experience supporting Sales and cross-functional teams.
• Familiarity with Brazil taxes and local billing (BRL).
• Experience with SaaS subscription billing model.

Responsabilidades

• Partner with sales reps to prepare strategic deals for management review.
• Serve as a trusted advisor on deal flow and compliance.
• Support ad-hoc reporting and process improvement projects.

Conhecimentos

Analytical skills

Strong communication

Documentation skills

Flexibility with schedule

Formação académica

Bachelor’s degree in Business

Bachelor’s degree in Finance

Ferramentas

Salesforce (SFDC)

Salesforce CPQ

Zuora

G-Suite (Sheets, Docs, Slides)

Descrição da oferta de emprego

Revenue Operations Analyst page is loaded

Revenue Operations Analyst

Apply remote type Fully Flexible locations Remote, São Paulo, Brazil time type Full time posted on Posted 2 Days Ago job requisition id R30977

Job Description

What you’ll do:

Zendesk is seeking a detailed, organized, high energy Revenue Operations Analyst to join our Revenue Operations team. A successful candidate will be a self starter with a strategic leadership mindset, able to manage time and balance responsibilities in a dynamic, rapidly evolving environment. The main objective of this role will be to support our sales organization in our commerce to cash processes to ensure deals align with our corporate strategies, are compliant, and meet our business goals.

Responsibilities:

• Partner with sales reps to teach best practices and help prepare large and/or strategic deals for management review

• Serve as a trusted advisor to guide sales reps through the deal flow process and review Service Orders to ensure they conform to finance audit reviews and revenue recognition policies

• Consult sales on nonstandard deal structures, pricing models, and commercial terms

• Provide ticketing support for all Sales, Billing and Provisioning related issues from internal and external customers

• Ensure the billing system reflects correct information for each customer according to contract terms

• Drive proactive communication with internal business partners such as: Sales, Finance, Legal, Revenue Recognition, and Sales management on any urgent orders or exceptions

• Ensure SOX compliance by assisting and preparing monthly/quarterly AR close items

• Support ad-hoc reporting and projects focusing on process improvement and automation

Requirements:

• Bachelor’s degree in Business or Finance

• 2+ years of experience working with, supporting, and advising Sales and other cross-functional teams

• Flexibility with schedule due to end of month/quarter demands

• Strong communication and documentation skills

• Energetic, dedicated, and self-driven

• Ability to work independently within a team environment

• Experience with SaaS subscription billing model

• Familiarity with basic accounting concepts and principles

• Analytical skills and experience with contract management

• Experience working with G-Suite Sheets, Docs, and Slides

• Experience with Salesforce (SFDC), Salesforce CPQ and Zuora a plus

• Familiarity with Brazil taxes and local billing (BRL)

• Fluent in English

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here .

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [e-mail] with your specific accommodation request.

About Us

Zendesk is on a mission to simplify the complexity of business and make it easy for companies and customers to create connections.

Our customer experience software unlocks the power of billions of interactions, enabling businesses to build rich, meaningful relationships with their customers.

More meaningful moments. Fewer Zoom calls.

What’s it like to work here? Our offices reflect the global cities we call home, and have spaces for collaboration, quiet, and events.

With our hybrid approach, you’ll experience flexibility and connection, collaboration, and learning with your team.

Recruitment Scam Alerts

We’re aware of an increase in recruitment scams where individuals falsely claim to represent Zendesk. These scammers may ask for money or personal information by offering fake job opportunities through e-mail, text message or social media. Please verify the source of any job-related communications carefully. All official Zendesk communications are conducted through "@ zendesk.com " email addresses. If you encounter suspicious messages, do not respond and report them to [e-mail]