Remote Customer Experience Coordinator

Nexoratalent; Rio de Janeiro; Remote; BRL 28,000 - 56,000; Full time

Benefits offered by this job

Flexible scheduling

Training and onboarding

Guidance and support

Access to online tools

Opportunities for growth

Performance-based incentives

Travel & hospitality industry exposure

Job summary

Nexoratalent is seeking a motivated Remote Customer Experience Coordinator to assist clients with planning and coordinating their travel experiences. You will communicate with clients, understand their needs, provide information, and coordinate services to create smooth, enjoyable journeys from inquiry to completion.

This remote role emphasizes strong communication, organization, and attention to detail, with flexible scheduling and onboarding.

Qualifications

• Excellent written and verbal communication skills.
• Customer-focused attitude and professional communication.
• Strong organization and attention to detail, with ability to manage multiple requests.
• Ability to work independently from a home-based environment.
• Willingness to learn travel industry tools and platforms.
• Interest in travel, tourism and creating positive client experiences.

Responsibilities

• Communicate with clients via phone, email, and online messaging.
• Assist clients with travel planning, questions and requests.
• Coordinate travel experiences, schedules, and service details to client preferences.
• Provide accurate information on options, requirements, and timelines.
• Assist with reservations, confirmations, updates, and changes.
• Maintain organized client information and service details.
• Follow up with clients to ensure requests are addressed.
• Resolve questions or concerns professionally.
• Coordinate with travel and service providers as needed.

Skills

Clear written & spoken communication

Customer-focused mindset

Strong organization & attention to det

Multitasking & prioritization

Independent from home-based work

Interest in travel & hospitality

Job description

Position Overview

We are looking for a motivated and customer-focused Remote Customer Experience Coordinator to assist clients with planning and coordinating their travel experiences. This role is ideal for someone who enjoys helping people, organizing details, and creating smooth and enjoyable experiences from the initial inquiry through completion.

You will communicate with clients, understand their needs and preferences, provide helpful information, coordinate travel-related services, and assist with updates or changes throughout the planning process.

Key Responsibilities

• Communicate with clients through phone, email, and online messaging.
• Assist clients with travel-related questions, requests, and planning needs.
• Coordinate travel experiences, schedules, and service details based on client preferences.
• Provide accurate information regarding available options, requirements, and timelines.
• Assist with reservations, confirmations, updates, and changes.
• Maintain organized client information and service details.
• Follow up with clients to ensure requests are properly addressed.
• Help resolve questions or concerns in a professional and customer-focused manner.
• Coordinate with available travel and service providers when needed.
• Provide personalized support while maintaining a high level of professionalism.

What We Offer

• Flexible scheduling options
• Structured training and onboarding
• Ongoing guidance and support
• Access to online tools and resources
• Opportunities for professional growth
• Performance-based incentives
• The opportunity to work within the travel and hospitality industry

Qualifications

• Strong written and verbal communication skills
• Customer-focused attitude and professional communication
• Good organization and attention to detail
• Ability to manage multiple requests and priorities
• Comfortable using computers, email, and online platforms
• Ability to work independently from a home-based environment
• Previous experience in customer service, hospitality, travel, sales, administration, or coordination is a plus, but not required
• Interest in travel, tourism, hospitality, and creating positive client experiences

Who This Role Is For

This opportunity is a great fit for individuals who enjoy working with people, organizing details, learning about travel, and providing excellent customer experiences while working remotely.