Recepcionista

Hilton; Embu das Artes; Presencial; BRL 20.000 - 30.000; Tempo integral

Resumo da oferta

Uma das maiores empresas de hospitalidade do mundo busca um Recepcionista para proporcionar uma experiência excepcional aos hóspedes. O candidato ideal terá experiências em serviço ao cliente, um ensino médio completo e uma atitude positiva. Este papel é fundamental para garantir a satisfação e as primeiras impressões dos hóspedes, sendo um componente essencial da equipe da Hilton.

Qualificações

• Experiência anterior em setor focado no cliente.
• Atitude positiva e boas habilidades de comunicação.
• Compromisso em fornecer um alto nível de atendimento ao cliente.

Responsabilidades

• Garantir uma experiência de recepção eficiente para os hóspedes.
• Maximizar a ocupação dos quartos e promover serviços do hotel.
• Demonstrar um alto nível de atendimento ao cliente em todos os momentos.

Conhecimentos

Atendimento ao cliente

Comunicação

Proatividade

Formação académica

Diploma de ensino médio

Descrição da oferta de emprego

Join to apply for the Recepcionista role at Hilton

1 day ago Be among the first 25 applicants

Join to apply for the Recepcionista role at Hilton

A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

What will I be doing?

As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
• Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
• Demonstrate a high level of customer service at all times
• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Comply with hotel security, fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Follow company brand standards
• Assist other departments, as necessary
  
  
  

What are we looking for?

Receptionists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous experience in a customer-focused industry
• Completed high school certificate or equivalent
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Ability to work on your own and as part of a team
• Competent level of IT proficiency
  
  
  

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in cash handling
  
  
  

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Work Locations

Tapestry Collection By Hilton - Almenat

Schedule

Full-time

Brand

Tapestry Collection by Hilton

Job

Guest Services, Operations, and Front Office

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Hospitality

Referrals increase your chances of interviewing at Hilton by 2x

Sign in to set job alerts for “Receptionist” roles.

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.