Program Manager, Payments BR, Payments Business Operations

Amazon; São Paulo; Presencial; BRL 80.000 - 150.000; Tempo integral

Resumo da oferta

An innovative firm seeks a highly analytical Program and Partner Manager to enhance the Payments business strategy in Brazil. This role involves leading improvements across technical and business teams, optimizing payment flows with local partners, and establishing performance metrics. The ideal candidate will thrive in ambiguity, possess strong communication skills, and drive results across various stakeholders. Join a diverse and inclusive workplace committed to delivering the best results for customers, where your contributions will significantly impact the e-commerce landscape.

Qualificações

• 5+ years of program or project management experience required.
• Experience using data and metrics to drive improvements.

Responsabilidades

• Lead improvements in payment processing efficiency.
• Develop flows with local payment partners to enhance customer satisfaction.

Conhecimentos

Program Management

Data Analysis

Communication Skills

Process Improvement

Formação académica

Bachelor's Degree

Master's Degree or MBA

Descrição da oferta de emprego

Program Manager, Payments BR, Payments Business Operations

At Amazon Brazil we value Diversity, Equity and Inclusion (DEI) in all our job positions, therefore, we act intentionally so that our internal environment reflects the plurality of the businesses we play and the customers we serve.
In Brazil, we have a Diversity, Equity and Inclusion squad, which is formed by representatives from different roles and areas, as we understand that this agenda must have different perspectives and multiple experiences. Our leadership is committed and understands more and more their role in sharing and acting on our leadership principles, with the purpose of ‘Strive to Be Earth's Best Employer’. Understanding our responsibility and our need for change, we are conscientious that ‘Success and Scale Bring Broad Responsibility’.

Our affinity groups are built from and by volunteers from different businesses and they are an active part of our DE&I strategies definition. Besides that, they act as ambassadors of this agenda, and they will support you from Day 1. Remember, at Amazon ‘It’s always Day 1’. Our groups are organized in the following fronts: BEN - Black Employee Network, Women@Amazon, Glamazon (LGBTQIA+) and People With Disabilities, to be launched in 2022.

Job Summary

Do you want to help drive innovations in the e-commerce space? The Amazon Brazil team is looking for a highly analytical Program and Partner Manager to drive the Payments business strategy for Amazon.com.br. We are looking for a smart and innovative leader who is self-sufficient and thrives in ambiguity, and can drive results across external partners, internal business teams and technical teams. This position involves regular communication with senior management, therefore effective executive presentation skills are essential.

Key Responsibilities

1. Lead improvements across technical and business teams to enhance payment processing efficiency.
2. Develop and optimize flows with local payment partners, including PIX and Boleto, to increase customer satisfaction and transaction success rates.
3. Establish and maintain performance metrics for local payment partners to ensure system availability and scalability.
4. Communicate daily with global stakeholders in English to coordinate projects and deliver status updates.

BASIC QUALIFICATIONS

- 5+ years of program or project management experience.
- Experience using data and metrics to determine and drive improvements.
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership.

PREFERRED QUALIFICATIONS

- 2+ years of driving process improvements experience.
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit here for more information.

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Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.