Program Manager, Creator Operations - LATAM & EMEA

Trampos; São Paulo; Remote; BRL 180,000 - 240,000; Full time

Benefits offered by this job

Vale-alimentação

Auxílio home-office

Day-off aniversário

Total Pass

Mediquo - Telemedicina

Sólides Academy

Credenciamento com o Sesc

Job summary

Trampos está contratando um Gerente de Programas para apoiar operações na LATAM e EMEA, garantindo fluxo de criação de conteúdo, seleção de criadores e revisão de conteúdo em vários idiomas.

Você atuará com stakeholders internos e externos, mantendo trackers e resolvendo blockers, com foco em melhorar eficiência e escalabilidade das operações.

Qualifications

• Experiência coordenando múltiplos fluxos de trabalho, prazos e grupos de stakeholders.
• Experiência com agências, fornecedores ou parceiros externos.
• Julgamento apurado e atenção aos detalhes ao revisar perfis de criadores, conteúdos locais ou materiais de marketing.
• Ótimas habilidades de organização e experiência com trackers, planos de projeto ou status reports.
• Excelente comunicação escrita e verbal, com feedback claro e conciso.
• Fluência em espanhol e inglês (escrito e verbal), com proficiência profissional em português.
• Base no Brasil e disponibilidade para colaborar em horários LATAM, EMEA e EUA quando necessário.

Responsibilities

• Gerenciar programas e operações de fluxo de trabalho para LATAM e EMEA, mantendo prazos e entregas.
• Coordenar fluxos diários de criação de conteúdo entre mercados, com aprovações e handoffs.
• Manter trackers, visibilidade de volumes, prazos e riscos.
• Avaliar listas de criadores, briefs localizados e conteúdos de criadores conforme critérios.
• Contato com agências e parceiros, alinhando prioridades e decisões.
• Identificar blockers e escalonar quando necessário.
• Propor melhorias nos templates, trackers e fluxos de trabalho.
• Aplicar ferramentas de IA para aumentar eficiência, qualidade e escalabilidade.

Skills

Program management

Agency management

Stakeholder coordination

Communication skills

Language fluency

Portuguese proficiency

Organizational skills

Attention to detail

Tools

Workflow tools

Content-review systems

Creator marketplaces

Job description

DESCRIÇÃO

We are looking for an experienced Program Manager to support operations across LATAM and EMEA on creator-led creative programs. This position will provide dedicated day-to-day ownership for creator-content operations covering partner programs, creator selection, and local-language content review coordination.The ideal candidate combines strong program management with creator and content judgement and regional market knowledge. This is a hands-on role focused on keeping workflows organized, coordinating partners and stakeholders, resolving blockers, and moving work efficiently from brief intake through review and final handoff.

• Program Management & Workflow Operations
• Coordinate day-to-day creator-content workflows across LATAM and EMEA, managing timelines, approvals, handoffs, and open items.
• Maintain clear trackers and visibility into markets, creator batches, content volumes, deadlines, and key risks.
• Creator Selection & Content Review:
• Review creator lists, localized briefs, and creator content against established criteria, providing clear feedback and approval/rejection rationale.
• Assess local relevance, cultural fit, language nuance, and alignment with approved guidance.
• Coordinate local-language reviews with internal market experts or external partners when needed.
• Agency & Stakeholder Management:
• Act as an operational POC for agencies and external partners, coordinating delivery, turnaround expectations, language coverage, and routine issue resolution.
• Partner with global, regional, creator marketing, brand/CX, and local-market teams to keep priorities, approvals, and decisions aligned.
• Surface blockers or risks when escalation is needed.
• Process Improvement:
• Improve trackers, templates, and workflows to simplify recurring operations.
• Leverage AI tools to improve the efficiency, quality, and scalability of program operations, reporting, and execution.
• Capture learnings from recurring work and apply them to future processes.

REQUISITOS

• Experience coordinating multiple workstreams, deadlines, review cycles, and stakeholder groups.
• Experience working with agencies, vendors, or external partners.
• Good judgment and attention to detail when reviewing creator profiles, social content, or localized marketing materials against defined criteria.
• Strong organization skills and experience maintaining trackers, project plans, or status reporting.
• Excellent written and verbal communication skills, including the ability to give clear and concise feedback.
• Fluency in Spanish and English (written and verbal), with professional proficiency in Portuguese.
• Based in Brazil and able to collaborate across LATAM, EMEA, and US working hours when required.

DESEJÁVEL

• 4-6 years of experience in program or project management, marketing operations, creator/influencer marketing, content operations, agency management, or related fields.
• Experience with creator selection, creator content review, localization review, or similar marketing operations.
• Familiarity with creator marketing, short-form social content, or digital advertising workflows.
• Experience with workflow tools, creator marketplaces, content-review systems, or similar operational platforms.
• Strong understanding of creator culture and social media trends across LATAM and EMEA markets.

BENEFÍCIOS

• Vale-alimentação
• Auxílio home-office
• Day-off aniversário
• Total Pass
• Mediquo - Telemedicina
• Sólides Academy
• Credenciamento com o Sesc