Production Support Analyst - Remote Work

BairesDev; São Paulo; Teletrabalho; BRL 50 000 - 80 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Excellent compensation in USD or local currency

100% remote work

Flexible hours

Paid parental leaves and vacations

Mentorship and skill development opportunities

Vacation & holidays

Global team

Mentorship & growth

Resumo da oferta

A leading technology company is looking for a Production Support Analyst in São Paulo, Brazil. In this role, you will acknowledge client requests, implement audit frameworks, and conduct business audits while interacting with users. Candidates should have 2-3 years in tech support, advanced English proficiency, and experience in customer-facing roles. The position offers remote work, flexible hours, and excellent compensation, providing a unique opportunity to grow in a supportive team environment.

Qualificações

• 2-3 years of experience in tech support or similar roles.
• 1+ year of experience in an administrative, operations, compliance, or process-related role.
• 1+ year of customer-facing experience with internal clients.
• Advanced proficiency in English.

Responsabilidades

• Ensure all client requests are acknowledged and addressed promptly.
• Support the implementation of new audit frameworks and best practices.
• Conduct business audits to assess compliance and recommend enhancements.
• Interact with users to understand their requests and communicate obstacles.
• Solve simple configuration issues.

Conhecimentos

Tech support experience

Customer-facing skills

Advanced English proficiency

Advanced English

Descrição da oferta de emprego

Overview

Production Support Analyst at BairesDev

At BairesDev®, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley. Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide.

When you apply for this position, you're taking the first step in a process that goes beyond the ordinary. We aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success.

What You’ll Do

• Ensure all client requests are acknowledged and addressed promptly, maintaining a high level of responsiveness.
• Support the implementation of new audit frameworks and best practices to improve process efficiency.
• Conduct business audits to assess compliance, identify gaps, and recommend enhancements.
• Interact with users to gain a better understanding of their requests, communicate any obstacles, and keep them updated about their requests.
• Solve simple and minor configuration issues.

Qualifications

• 2-3 years of experience in tech support or similar roles.
• 1+ year of experience in an administrative, operations, compliance, or process-related role.
• 1+ year of customer-facing experience with internal clients.
• Advanced proficiency in English.

How We Make Your Work (and Life) Easier

• 100% remote work (from anywhere).
• Excellent compensation in USD or your local currency if preferred.
• Hardware and software setup for you to work from home.
• Flexible hours: create your own schedule.
• Paid parental leaves, vacations, and national holidays.
• Innovative and multicultural work environment: collaborate and learn from the global Top 1% of talent.
• Supportive environment with mentorship, promotions, skill development, and diverse growth opportunities.

Apply now and become part of a global team where your unique talents can truly thrive!