Platform Support Analyst - Remote Work

BairesDev; São Paulo; Teletrabalho; BRL 364 000 - 520 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

100% remote work

Excellent compensation in USD

Hardware and software setup

Flexible hours

Paid parental leaves

Mentorship and skill development

Resumo da oferta

A leading software development company is seeking a Platform Support Analyst to enhance operational efficiency and support internal tools. The role requires experience in operations support, an advanced level of English, and familiarity with IT processes. Key benefits include 100% remote work, flexible hours, and excellent compensation. Join a global team where your talents can thrive and contribute to significant projects worldwide.

Qualificações

• Experience in support or operations roles is required.
• Familiarity with IT processes and testing is a plus.
• Advanced English proficiency is mandatory.
• Experience with SQL, dashboards, and KPIs is desired.

Responsabilidades

• Work with users to understand processes and identify improvements.
• Support User Acceptance Testing to ensure system functionality.
• Assist with internal reviews for compliance with procedures.
• Contribute to continuous improvement initiatives.

Conhecimentos

Experience in support or operations roles

Familiarity with IT processes and testing

Advanced level of English

Experience with SQL

Experience with dashboards and KPIs

Ferramentas

SQL

Dashboards

KPIs

Descrição da oferta de emprego

Overview

At BairesDev®, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley.

Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide.

When you apply for this position, you're taking the first step in a process that goes beyond the ordinary. We aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success.

Responsibilities

Platform Support Analyst at BairesDev

In this role, you'll work with users across the company to understand processes, identify improvement opportunities, and support changes that enhance operational efficiency. You'll provide support on business systems and internal tools, follow established procedures, and help maintain accountability through regular reviews. Your attention to detail and collaborative approach will be important to success in this role.

• Support User Acceptance Testing to help ensure system functionality meets business requirements.
• Assist with internal reviews to help maintain compliance with established procedures.
• Contribute to continuous improvement initiatives to enhance operational efficiency.
• Work with internal teams to support issue reporting and clear communication.

Qualifications

What we are looking for:

• Experience in support or operations roles.
• Familiarity with IT processes and testing.
• Advanced level of English.
• Nice to have: Experience with SQL, dashboards, and KPIs.

Benefits

How we do make your work (and your life) easier:

• 100% remote work (from anywhere).
• Excellent compensation in USD or your local currency if preferred
• Hardware and software setup for you to work from home.
• Flexible hours: create your own schedule.
• Paid parental leaves, vacations, and national holidays.
• Innovative and multicultural work environment: collaborate and learn from the global Top 1% of talent.
• Supportive environment with mentorship, promotions, skill development, and diverse growth opportunities.

Apply now and become part of a global team where your unique talents can truly thrive!