Production Coordinator

Mappa; São Paulo; Presencial; BRL 48 000 - 72 000; Tempo integral

Resumo da oferta

Rise Media in São Paulo is seeking a customer service professional who demonstrates in-depth knowledge of our product and services when dealing with clients, providing timely, well-written responses for orders placed by email and phone.

You will coordinate resolutions with sales, track correspondence, maintain client relationships, verify pricing, and ensure assets are delivered on time by coordinating with editorial staff.

Qualificações

• Excellent English oral and written communication and interpersonal skills.
• Strong ability to work proactively and efficiently.
• Excellent judgment and ability to handle confidential information.
• Ability to interface effectively with all levels of management and must work and communicate effectively with both internal staff and external customers.
• Proficiency with the G-Suite and Customer service software.
• Ability to work within a team environment as well as independently.
• Strong time management skills and ability to work well under pressure.
• A strong willingness to learn and take instruction.
• Familiar with the real estate industry is a plus, but not required.
• Familiar with Internet applications and technology.
• Experience using tools like Adobe Photoshop or similar (Portfolio is a big plus).
• Experience of Pipedrive (CRM) is a plus.

Responsabilidades

• Demonstrates in-depth knowledge of Rise Media's products and services when dealing with customers.
• Provide timely and well-written responses for orders placed via e-mail and phone.
• Coordinate resolutions of booking requests and production-related queries with the sales department.
• Track customer correspondence and refer to staff guidelines for non-routine items/requests.
• Maintain constant communication with clients regarding appointments, asset experiences, and follow-ups.
• Develop relationships with assigned clientele.
• Verify pricing for all assets from receipt to invoicing.
• Coordinate with editorial staff to ensure assets are delivered on time.

Conhecimentos

English communication

Customer service

Team collaboration

G-Suite

CRM software

Adobe Photoshop

Time management

Real estate knowledge

Ferramentas

G-Suite

Pipedrive CRM

Adobe Photoshop

Descrição da oferta de emprego

Responsibilities:

Demonstrates an in-depth knowledge on all of Rise Media's products and services when dealing with customers. Timely and well written response for orders placed via e-mail and over the phone, while communicating with appropriate service departments. Follow up and coordinate resolutions of booking requests and/or production related queries with the sales department. Track customer correspondence and refer to staff guidelines for non-routine items slash requests. Must be in constant communication with the clientele regarding experiences with appointments, feedback on assets and personalized follow up. Responsible for assigned clientele and developing relationships with the clientele. Verification of pricing for all assets obtained by clients starting with receiving assets and ending with invoicing. Communicate with the editorial staff to ensure assets are delivered to clients on time.

Qualifications:

Excellent English oral and written communication an interpersonal skills. Strong ability to work proactively and efficiently. Excellent judgment and ability to handle confidential information. Ability to interface effectively with all levels of management and must work and communicate effectively with both internal staff and external customers. Proficiency with the G-Suite and Customer service software. Ability to work within a team environment as well as independently. Strong time management skills and ability to work well under pressure. A strong willingness to learn and take instruction. Familiar with the real estate industry is a plus, but not required. Familiar with Internet applications and technology. Experience using tools like Adobe Photoshop or similar (Portfolio is a big plus). Experience of Pipedrive (CRM) is a plus.