Product Support Specialist

AGCO; Campinas; Híbrido; BRL 12.000 - 16.000; Tempo integral

Resumo da oferta

AGCO is seeking a Product Support Specialist to provide advanced technical support for the PTx product line. Located in Campinas, this role involves responding to technical inquiries, leading dealer trainings, and creating essential documentation. Ideal candidates will hold a Bachelor's degree in Engineering or Agronomy, possess strong problem-solving skills, and be fluent in English, with the ability to communicate in Spanish.

Serviços

Medical and dental assistance

Private pension

Meal and food vouchers

Pharmacy agreement

Life insurance

Qualificações

• Fluent English and intermediate Spanish required.
• Experience in technical support preferred.
• Ability to present to large groups.

Responsabilidades

• Deliver exceptional technical support to dealers and end-users.
• Lead dealer training and assist at trade shows.
• Generate and edit technical publications.

Conhecimentos

Problem-solving

Communication

Customer Service

Formação académica

Bachelor's degree in Engineering

Bachelor's degree in Agronomy

Descrição da oferta de emprego

Select how often (in days) to receive an alert:

Product Support Specialist

Location:

Campinas, Sao Paulo, BR

Workplace Type: Hybrid/Remote

Do you want to help solve the world's most pressing challenges? Feeding the world's growing population and slowing climate change are two of the world's biggest challenges. AGCO is part of the solution! Join us in making your contribution.

Your impact

The Product Support Specialist is responsible for delivering an exceptional customer experience by providing advanced technical support to dealers and end-users of the PTx product line. This role will collaborate with R&D in assisting with new product launches. This role will also lead dealer training, assist at trade shows, and create PTx publications.

Your experience and qualifications

• Field calls from growers and dealers on technical support questions. These calls will include support requests for such things as installation, in-field operation, and in-field break downs
• Respond to inquiries and call-back requests placed on the on-line ticket system
• Make on-site service calls when an issue has progressed past the abilities of the local dealer and remote support is no longer an acceptable option

• Generate and edit content for technical publications including operator and installation manuals, technical and service bulletins, knowledge base articles, and product instructions.

● Bachelor's degree in Engineering or Agronomy
● Ability to communicate and present to large groups
● Strong problem-solving skills

● Fluent English and intermediary Spanish

Medical and dental assistance; Private pension;
Meal and food vouchers;
Pharmacy agreement and life insurance;
PROPAR

We value inclusion and recognize the innovation that a diverse workforce brings to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures and perspectives.

Join us in taking agriculture into the future and apply now!

Job Segment: Scientific, Agricultural, Technical Support, Engineer, Bilingual, Engineering, Agriculture, Technology

AGCO is a global leader in design, manufacture and distribution of agricultural machinery and precision technology. AGCO delivers value to farmers and OEM customers through its differentiated brand portfolio including leading brands like Fendt, Massey Ferguson, PTx and Valtra. AGCO's full line of equipment, smart farming solutions and services helps farmers sustainably feed our world.