Product Support Engineer (Open)

Philips International; Barueri; Presencial; BRL 120 000 - 180 000; Tempo integral

Resumo da oferta

Philips seeks a Product Support Engineer to provide advanced technical support for healthcare solutions and medical informatics platforms. You will diagnose and resolve complex issues across software, hardware, and networks, collaborating with global teams to drive product improvements.

The role emphasizes customer focus, strong communication, and the ability to lead technical investigations. A hybrid office/remote work setup is offered to support enterprise deployments and hospital IT

Qualificações

• Bachelor's degree in a related field or equivalent professional experience.
• Experience diagnosing and troubleshooting complex hardware, software, networking, or system integration issues.
• Strong knowledge of information systems networking and IT infrastructure.
• Fluency in English and ability to work with global stakeholders.

Responsabilidades

• Provide advanced technical support for healthcare products and informatics platforms.
• Diagnose and troubleshoot software, hardware, networking, or system issues.
• Act as subject matter expert for internal teams, field engineers, and customers.
• Collaborate with global teams to drive issue resolution and product improvements.
• Lead Level 3 escalation efforts for critical customer issues.
• Contribute to training materials and technical documentation.

Conhecimentos

Healthcare IT

Technical support

Networking

Windows Server

SQL Server

VMware/Citrix

Formação académica

Biomedical Engineering

Computer Science

Information Technology

Engineering

Medical Informatics

Ferramentas

Windows Server

SQL Server

Active Directory

VMware

Citrix

TCP/IP

Descrição da oferta de emprego

Job Title Product Support Engineer (Open)

As a Product Support Engineer, you will be responsible for providing advanced technical support for Philips healthcare solutions and medical informatics platforms. The role focuses on diagnosing and resolving complex technical issues, supporting customer escalations, and contributing to continuous improvements in product support processes to enhance customer satisfaction and operational performance.

Your role:

• Provide advanced technical support for healthcare products and solutions, diagnosing and troubleshooting software, hardware, network, and system-related issues.
• Act as a subject matter expert for internal teams, field engineers, and customers, supporting complex technical investigations and escalations.
• Collaborate with global teams, including R&D, Product Management, Service, and Field Service organizations to drive issue resolution and product improvements.
• Advocate for customer needs throughout the product lifecycle while promoting service excellence and customer satisfaction.
• Lead technical troubleshooting efforts and provide Level 3 escalation support for critical customer issues.
• Support service process improvements, reliability initiatives, technical communications, and knowledge-sharing activities.
• Participate in the development of training materials and technical documentation for internal and external stakeholders.
• Drive continuous improvement initiatives focused on product performance, supportability, and customer experience.

You’re the right fit if:

• You have experience in Healthcare IT, Biomedical Engineering, Medical Informatics, Clinical Informatics, Technical Product Support, or related fields.
• You have experience diagnosing and troubleshooting complex hardware, software, networking, or system integration issues.
• You possess strong knowledge of information systems networking and IT infrastructure.
• You are familiar with technologies such as Microsoft Windows Server, SQL Server, Active Directory, VMware, Citrix, storage solutions, or comparable enterprise technologies.
• You have experience with network troubleshooting, including TCP/IP, DHCP, DNS, switches, routers, wireless infrastructure, and system connectivity analysis.
• You demonstrate strong communication skills and experience working with customer escalations.
• Experience supporting hospital environments, medical devices, patient monitoring systems, healthcare informatics platforms, or Philips solutions is highly desirable.
• Cisco certifications (CCNA, CCNP) or equivalent networking certifications are considered a plus.
• Bachelor's degree in Biomedical Engineering, Computer Science, Information Technology, Medical Informatics, Engineering, or a related field.
• Relevant professional experience may be considered in lieu of formal education.

Preferred Qualifications

• Experience supporting Philips healthcare technologies or equivalent healthcare solutions.
• Experience working in hospital IT environments.
• Experience supporting enterprise software deployments and integrations.
• Fluency in English.
• Experience working with global stakeholders and international customers.

How we work together

We believe we are better together than apart. This role follows Philips' hybrid working approach, with a combination of office and remote work depending on business needs and local organizational requirements. This is an office role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others. Learn more about our business. Discover our rich and exciting history. Learn more about our purpose. Learn more about our culture. At Philips, we believe that every human matters. As a global health-tech leader, we focus on improving people’s health and wellbeing through meaningful innovation. The people who work here share our passion and are motivated to bring this purpose to life. For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners. Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health. Together, we deliver better care for more people because we believe that every human matters. That's why we're taking steps to create an environment where we acknowledge and embrace our differences and uniqueness and listen to and value each other's views. When people feel cared for and listened to, they bring their best qualities to work, leading to better collaboration, communication, innovation and success. It is the policy of Philips to provide equal employment and advancement opportunities to all qualified employees and applicants for employment without regard to race, color, religion, sex, pregnancy/childbirth or related medical conditions, age, ethnic or national origin, sexual orientation, gender identity or expression, physical or mental disability, genetic information, citizenship status, veteran or military status, marital or domestic partner status or any other characteristic protected by law. As an equal opportunity employer, Philips is committed to fostering a culture where all are treated with respect and professionalism. To ensure reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance. Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace. Know Your Rights