Product Support Engineer II (TCF) - Bilingual

Concentrix Trust & Safety; Curitiba; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading technology and services company seeks a Product Support Engineer II (TCF) - Bilingual to join their IT and Global Security team in Curitiba. This role involves providing technical support, collaborating with teams, and ensuring compliance with SLAs. Ideal candidates will have 3+ years of experience, a degree in IT or Computer Science, and fluency in Portuguese and English. Join a diverse workforce recognized for its culture and commitment to growth.

Qualificações

• 3+ years of experience in system support and IT operations.
• Fluency in Portuguese and English.
• ITIL Foundation certification is a plus.

Responsabilidades

• Provide level 2 technical support for corporate applications.
• Collaborate with multidisciplinary teams to ensure system stability.
• Participate in root cause analysis and preventive actions.

Conhecimentos

Technical Support

Incident Resolution

Change Execution

Service Improvement

Log Analysis

Effective Communication

Scripting

Formação académica

Degree in Information Technology

Degree in Computer Science

Ferramentas

ITSM tools (ServiceNow)

Descrição da oferta de emprego

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Job Title: Product Support Engineer II (TCF) - Bilingual

Job Description: Were Concentrix, the intelligent transformation partner. Solution-focused, tech-powered, and intelligence-fueled. As a global technology and services leader, we power the world’s best brands with data, insights, industry expertise, and advanced technology solutions. We are solution-focused, tech-powered, and intelligence-fueled, shaping new careers in over 70 countries.

In our Information Technology and Global Security team, you will deliver advanced technology infrastructure, software solutions, and global security. You will collaborate with the best to design, implement, and strategize IT, security, and application development in today’s hyperconnected world. Join us to be part of a technology team that is central to our vision of developing, building, and running the future of integrated services.

We value our diverse workforce, people who are curious and eager to learn. Your talent to help others and go beyond expectations will fit right in. Join us on this journey towards greater opportunities and brighter futures.

Responsibilities:

1. Provide level 2 technical support for corporate applications, incident resolution, change execution, and service improvement.
2. Collaborate with multidisciplinary teams to ensure system stability.
3. Participate in root cause analysis and preventive actions with internal teams.
4. Ensure compliance with SLAs and contribute to process improvements and documentation.

Minimum Requirements:

1. 3+ years of experience in system support and IT operations.
2. Degree in Information Technology, Computer Science, or related fields.
3. Knowledge of corporate platforms and database integrations.
4. Experience with ITSM tools (like ServiceNow).
5. Ability to analyze logs, perform diagnostics, and communicate effectively.
6. Familiarity with scripting (PowerShell, SQL) and Windows Server environment.
7. ITIL Foundation certification is a plus.
8. Fluency in Portuguese and English.

Additional Details:

• Location: Curitiba, Brazil
• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industries: IT Services and Consulting

Join us and be part of a company recognized with awards like Worlds Best Workplaces, for career growth and company culture. We embrace diversity, curiosity, and a willingness to learn. Apply now to be part of this exciting journey.