Product Support Engineer II (TCF) - Bilingual

Concentrix; Curitiba; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading technology services company is seeking a Product Support Engineer II (Bilingual) to provide technical support and improve services. The role involves collaborating with teams to ensure system stability and resolving complex incidents. Ideal candidates will have a degree in IT or Computer Science, along with 3+ years of experience in system support. Join us to be part of a dynamic team committed to excellence in technology solutions.

Qualificações

• 3+ years of experience in system support and IT operations.
• Fluency in Portuguese and English.
• ITIL Foundation certification is a plus.

Responsabilidades

• Provide level 2 technical support for corporate applications.
• Collaborate with multidisciplinary teams to ensure system stability.
• Investigate and resolve medium to high complexity incidents.

Conhecimentos

Technical support

Incident resolution

Process improvement

Communication

Formação académica

Degree in Information Technology

Degree in Computer Science

Ferramentas

ITSM tools (ServiceNow)

PowerShell

SQL

Descrição da oferta de emprego

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Job Title:

Product Support Engineer II (TCF) - Bilingual

Job Description

We're Concentrix, the intelligent transformation partner. Solution-focused, tech-powered, and intelligence-fueled. As a global technology and services leader, we power the world’s best brands with data, insights, industry expertise, and advanced technology solutions. We are committed to creating transformative careers across over 70 countries, attracting top talent.

In our Information Technology and Global Security team, you will deliver cutting-edge technology infrastructure, software solutions, and global security for our staff and clients. You will collaborate with top-tier professionals to design, implement, and strategize IT, security, application development, and innovative solutions in today’s interconnected world. You will be part of the core technology team shaping the future of Integrated Services.

Our team members are dedicated to ensuring exceptional relationships and have been recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture.” We value diversity, curiosity, and a willingness to learn. Your talent for helping others and exceeding expectations will align well with our culture.

Join us and embark on a journey towards greater opportunities and brighter futures.

Responsibilities

• Provide level 2 technical support for corporate applications, handle incident resolution, execute changes, and improve services.
• Collaborate with multidisciplinary teams to ensure system stability.
• Investigate and resolve medium to high complexity incidents.
• Perform maintenance activities and planned changes (CRQs).
• Participate in meetings for root cause analysis and preventive actions.
• Interact with infrastructure, development, and operations teams.
• Ensure compliance with SLAs.
• Contribute to process improvement and technical documentation.

Minimum Requirements

• 3+ years of experience in system support and IT operations.
• Degree in Information Technology, Computer Science, or related fields.
• Knowledge of corporate platforms and database integrations.
• Experience with ITSM tools (such as ServiceNow).
• Ability to analyze logs, perform diagnostics, and communicate effectively.
• Familiarity with scripting (PowerShell, SQL) and Windows Server environment.
• ITIL Foundation certification is a plus.
• Fluency in Portuguese and English.

Additional Information

Location: BRA Curitiba - JOSE LOUREIRO, 371

Language Requirements: English (Required)

Time Type: Full time

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Information Technology

Industries: IT Services and IT Consulting

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