Product Support Engineer II (TCF) - Bilingual

Concentrix - CA; Curitiba; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading technology and services company is seeking a Product Support Engineer II in Curitiba. This role involves providing level 2 technical support for corporate applications, collaborating with multidisciplinary teams, and ensuring system stability. Ideal candidates will have a degree in IT or Computer Science, 3+ years of experience, and fluency in Portuguese and English.

Qualificações

• 3+ years of experience in system support and IT operations.
• Fluency in Portuguese and English required.
• ITIL Foundation certification is a plus.

Responsabilidades

• Investigate and resolve medium to high complexity incidents.
• Perform maintenance activities and planned changes.
• Contribute to process improvement and technical documentation.

Conhecimentos

Technical diagnostics

Log analysis

Communication

Scripting (PowerShell, SQL)

Formação académica

Degree in Information Technology

Degree in Computer Science

Ferramentas

ITSM tools (SolvNow, ServiceNow)

Descrição da oferta de emprego

Job Title:

Product Support Engineer II (TCF) - Bilingual

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today’s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Join us and be part of this journey towards greater opportunities and brighter futures.

You will be responsible for providing level 2 technical support for corporate applications, handling incident resolution, executing changes, and continuously improving services. You will be part of the Product Support team and collaborate with multidisciplinary teams to ensure system stability

Requirements

• 3+ years of experience in system support and IT operations

• Degree in Information Technology, Computer Science, or related fields

• Knowledge of corporate platforms and database integrations

• Experience with ITSM tools (such as SolvNow or ServiceNow)

• Ability to analyze logs, perform technical diagnostics, and communicate effectively

• Familiarity with scripting (PowerShell, SQL) and Windows Server environment

• ITIL Foundation certification is a plus

• Fluency in Portuguese and English

Responsibilities

• Investigate and resolve medium to high complexity incidents

• Perform maintenance activities and planned changes (CRQs)

• Participate in meetings with internal areas for root cause analysis and preventive actions

• Interact with infrastructure, development, and operations teams

• Ensure compliance with SLAs agreed upon with business areas

• Contribute to process improvement and technical documentation

Location:

BRA Curitiba - JOSE LOUREIRO, 371

Language Requirements:

English (Required)

Time Type:

Full time

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