Senior Product Owner
Location: Remote
Contract: PJ (full-time)
Level: Senior
We’re building a virtual office platform for remote and hybrid teams. It brings together persistent rooms, real-time presence, audio/video (WebRTC), chat, screen sharing, collaborative boards, and immersive spaces to boost connection, productivity, and team cohesion — all in one place.
We’re seeking a hands-on Senior Product Owner who owns the product end-to-end (discovery → definition → delivery → post-launch) and acts as the daily bridge between stakeholders and developers. Beyond roadmap and prioritization, you will test the product, hunt bugs, propose improvements, and run competitor research to turn insights into shipped value.
What You’ll Do
- Daily communication (English): Lead daily standups in English with developers and stakeholders; drive alignment, clarify scope, and ensure follow-through to delivery.
- Backlog & delivery ownership: Plan OKRs/roadmap; break initiatives into epics/stories; manage risks, dependencies, timelines, and quality.
- Keep Jira 100% accurate (statuses, owners, dates, links).
- Create extremely well-documented tickets: clear problem statement, context, scope/out-of-scope, acceptance criteria, functional & non-functional requirements, edge cases, steps to reproduce, logs/screens, links to Figma and related docs.
- Enforce Definition of Ready/Done and maintain Confluence specs/decisions up to date.
- Ensure planned dates for Stage and Production are set on relevant Jira issues and reflected in views/boards.
- Discovery & definition: User interviews, usability tests, JTBD mapping; author PRDs/specs with crisp acceptance criteria.
- Quality & testing: Perform exploratory testing, reproduce issues, triage, and file actionable bug cards.
- Continuous improvement: Track activation/engagement/retention, run A/B experiments, and prioritize UX/performance/stability improvements.
- Competitor research: Benchmark features/flows and translate findings into opportunities and prioritization.
Reporting & rituals
- Daily stakeholder report consolidating, per developer: what was completed today; current task and ETA; next 3 tasks with planned start/end dates; tasks moved to Stage/Production today with responsible developer.
- Mirror this view in Jira dashboards/filters with Stage/Prod target dates visible.
- Maintain AI-generated minutes of every daily with summaries stored in Jira (and linked in Confluence).
- Friday report includes the weekly summary and, when applicable, the monthly developer performance evaluation.
Must-Haves
- 5+ years in Product Ownership / Product Management (senior) with a track record of shipping and iterating successfully.
- Fluent English — capable of leading daily standups in English, writing specs, and aligning requirements with international stakeholders.
- Software development experience (prior engineering role strongly preferred) or equivalent technical background — comfortable discussing architecture, APIs, data models, and reading code/PRs at a high level.
- Proven follow-through: nothing falls through the cracks; you drive clarity to outcomes.
- Tooling (required): Jira, Confluence, Figma, Slack, Google Sheets.
Nice to Have
- Exposure to WebRTC/A/V concepts, performance tuning, or growth loops.
- Certifications: CSPO, Pragmatic, Agile.
Senior Product Support Escalation Engineer
About Singular
Singular is the next-gen attribution and marketing analytics platform, empowering marketers with actionable insights from previously siloed data. We aggregate and normalize campaign data from thousands of channels, connect it with lower-funnel attribution, and deliver ROI measurement across every touchpoint.
Backed by top investors with $50M raised, we partner with leading brands like Lyft, Warner Bros, Airbnb, LinkedIn, Microsoft, and Zynga. With a strong product, growing customer base, and talented team, now is the perfect time to join us!
The Role
We’re looking for a Senior Product Support Escalation Engineer — a problem-solver who thrives in fast-paced environments, embraces challenges, and is passionate about improving customer experiences. You’ll be the technical voice for our customers, tackling complex issues, and shaping how our product evolves.
What You’ll Do
- Be the primary technical support contact for customers, partners, and internal teams.
- Troubleshoot complex technical issues and drive resolutions.
- Partner with Product, Engineering, and QA to improve product functionality.
- Provide expert guidance on SDK integration and deployment.
- Mentor team members with your deep technical expertise.
- Advocate for customers by bringing feedback into product discussions.
What You’ll Need
- 4+ years in technical product support (B2B/SaaS preferred).
- Hands-on experience supporting software in production environments (Mobile & Web).
- Strong skills in scripting, SQL, APIs, HTML, HTTP, and debugging tools.
- Experience in mobile advertising analytics or AdTech is a plus.
- Excellent problem-solving, analytical, and communication skills.
Why Join Us?
Work with world-class customers & products
Be part of a fast-growing, innovative company
Collaborate with talented, global teams
A culture that values creativity, ownership & customer advocacy