Pessoa Consultora De Negócios Sr - Customer Experience E Customer Value Management

Jobgether SRL; Brasil; Presencial; BRL 180 000 - 240 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Platforma de benefícios flexíveis

Planos médicos e odontológicos

Seguro de vida

Benefícios de bem-estar

Oportunidades de viagem

Resumo da oferta

Jobgether SRL busca um(a) Consultor(a) Sênior em Customer Experience e Customer Value Management para atuar como consultor estratégico em iniciativas de CX e desempenho de negócios no Brasil. O papel envolve transformar dados em narrativas acionáveis, conduzir workshops com stakeholders de diferentes setores e entregar recomendações com impacto mensurável.

É exigida formação robusta, forte capacidade analítica e experiência em mapear jornadas de clientes, além de habilidades para conectar

Qualificações

• Graduação em áreas correlatas (Engenharia, Administração, Economia, Marketing).
• Capacidade de transformar dados qualitativos e quantitativos em insights.
• Conectar iniciativas de CX a resultados financeiros e estratégicos.

Responsabilidades

• Conduzir diagnósticos de negócios com dados qualitativos e quantitativos e indicadores de desempenho.
• Desenvolver apresentações executivas baseadas em diagnósticos e análises de processos.
• Definir, avaliar e priorizar iniciativas de melhoria com planejamento e acompanhamento de resultados.
• Faciliar entrevistas e workshops com stakeholders seniores para mapear processos.
• Apoiar gestão de escopo, cronogramas e governança de projetos para garantir alinhamento de entregas.
• Traduzir insights de experiência do cliente em recomendações com impacto financeiro.
• Atuar como referência de projeto, apoiando solução e execução junto às equipes de consultoria.
• Analisar documentos, datasets e relatórios para gerar insights e sustentar tomada de decisão.

Conhecimentos

Análise avançada

Apresentação executiva

CX metrics (NPS, CES, CSAT)

Mapeamento de processos

Facilitação de workshops

MS Office

Formação académica

Bacharelado em Engenharia

Bacharelado em Administração

Bacharelado em Economia

Bacharelado em Marketing

Ferramentas

MS Office

Descrição da oferta de emprego

Pessoa Consultora de Negócios Sr - Customer Experience e Customer Value Management

Tipo de Emprego : Periodo Integral

Brazil

In this role, you will act as a strategic advisor on customer experience and business performance initiatives, supporting organizations in identifying opportunities to improve processes, enhance customer journeys, and generate measurable business value. You will work on complex transformation projects, combining data analysis, strategic thinking, and stakeholder engagement to deliver actionable recommendations. The environment is highly collaborative and consulting-driven, involving interaction with senior stakeholders across different industries. You will translate data and qualitative insights into structured narratives that support decision-making and drive impactful change. This position requires strong analytical capability, business acumen, and the ability to connect customer experience initiatives with financial and operational outcomes. You will also play a key role in facilitating workshops, aligning priorities, and ensuring execution of improvement initiatives. This is an opportunity to contribute to high-impact transformation projects in a dynamic and international consulting environment.

Accountabilities:

• Conduct structured business diagnostics using qualitative and quantitative data, KPIs, and performance indicators across different industries and business areas.
• Develop executive-level presentations and storytelling narratives based on diagnostic findings and process analysis.
• Define, evaluate, and prioritize improvement initiatives, including value estimation, implementation planning, and results tracking.
• Facilitate interviews and workshops with stakeholders to map processes, identify inefficiencies, root causes, and improvement opportunities.
• Support project scope management, timeline control, and escalation processes to ensure delivery alignment and governance.
• Translate customer experience insights into actionable recommendations aligned with business and financial impact.
• Act as a key project reference, proactively supporting solution design and execution alongside consulting teams.
• Analyze documents, datasets, and reports to generate insights and support decision-making processes.

Requirements

• Bachelor’s degree in Engineering, Business Administration, Economics, Marketing, or related fields.
• Strong analytical skills with experience transforming qualitative and quantitative data into business insights and recommendations.
• Ability to connect Customer Experience initiatives to financial and strategic business outcomes (e.g., churn, retention, LTV, operational efficiency).
• Experience working with CX metrics such as NPS, CES, and CSAT, with critical interpretation beyond surface-level scores.
• Strong experience in process mapping, journey analysis, and end-to-end redesign of customer experiences.
• Proven ability to facilitate workshops with senior stakeholders and multidisciplinary teams.
• Excellent communication and storytelling skills, with strong executive presentation capabilities.
• Ability to structure and implement action plans with clear ownership, KPIs, and performance tracking.
• Advanced proficiency in MS Office (Excel, PowerPoint, Word).
• Residency in São Paulo or Rio de Janeiro is required.
• Experience in consulting, digital transformation, Lean/Six Sigma, or CX-focused projects is considered a plus.

Benefits

• Flexible benefits platform including meal/food allowance, mobility support, and wellness options.
• Medical and dental assistance plans.
• Life insurance coverage.
• Pet health support program.
• Reimbursement flexibility for health, education, and personal development expenses.
• Travel and accommodation points program.
• Gympass access and wellness benefits.
• Extended maternity leave (180 days) and paternity leave (30 days).
• Birthday day off.
• Childcare assistance during the first year.
• Continuous learning ecosystem with training programs, webinars, and mentorship opportunities.
• Collaborative and international consulting environment focused on innovation, transformation, and long-term value creation.