Patient Relations Coordinator - Brazil

Massive Bio; São Paulo; Presencial; BRL 90 000 - 120 000; Tempo integral

Resumo da oferta

Massive Bio in São Paulo is seeking a Patient Relations Coordinator to bridge compassionate patient care with precise operational discipline for the Brazilian market. You will manage high-volume onboarding, consent, and medical record collection, ensuring a smooth patient journey from referral to trial enrollment.

You will leverage CRM systems like HubSpot, maintain data integrity, monitor KPIs, and ensure strict compliance with LGPD and internal procedures while collaborating with clinicians,

Qualificações

• 2+ years in healthcare operations or patient coordination.
• Strong understanding of the Brazilian healthcare system and clinical trials.
• Native-level Portuguese with professional English.
• Excellent data management and privacy awareness.

Responsabilidades

• Coordinate patient and provider onboarding, consent, and medical record collection.
• Maintain CRM data integrity and track deal stages and follow-ups.
• Execute outreach cadences and monitor KPIs and SLAs.
• Ensure compliance with LGPD and internal SOPs.

Conhecimentos

CRM proficiency

Pipeline management

Data documentation

Emotional intelligence

Ferramentas

HubSpot

Descrição da oferta de emprego

About Massive Bio

Every cancer patient deserves access to treatment options. Massive Bio is an AI-powered precision medicine platform transforming how cancer patients discover and access clinical trials by eliminating the barriers of geography, financial constraints, and information asymmetry that have historically limited enrollment.

Founded in 2015 and headquartered in US, Massive Bio is scaling its impact globally by powering operations across multiple countries and bringing innovative cancer treatment options to a rapidly growing and diverse population of patients. Through our proprietary AI platform, we connect individuals to clinical trials worldwide and partner with leading pharmaceutical companies, contract research organizations (CROs), and healthcare systems to accelerate drug development and expand equitable access to cutting-edge therapies.

Role Summary

Patient Relations Coordinator is a critical operational link for our Brazilian market. This role bridges empathetic patient care with rigorous operational discipline. The ideal candidate excels in high-volume pipeline management, strict regulatory compliance, and precise CRM documentation to drive efficient patient onboarding and trial enrollment.

Core Responsibilities

• Patient & Provider Coordination: Serve as the primary, compliant point of contact for patients, caregivers, and physicians. Facilitate structured onboarding, consent acquisition, and seamless medical record collection.
• Pipeline & CRM Management: Maintain flawless data integrity and workflow documentation within CRM systems (e.g., HubSpot). Manage active lists, deal stages, and scheduled follow-ups to ensure zero delays in the patient journey.
• Operational Execution: Execute automated and manual outreach cadences, consistently meeting established KPIs and SLAs while providing actionable insights to optimize operational governance.
• Regulatory Compliance: Ensure all communications and data handling strictly adhere to Brazil’s LGPD, privacy requirements, and internal standard operating procedures.

Candidate Qualifications

• Experience: 2+ years in healthcare operations, oncology support, or structured patient coordination. A strong understanding of the Brazilian healthcare system and clinical trial phases is required.
• Technical Skills: High proficiency in CRM platforms, active pipeline management, and structured data documentation.
• Languages: Native-level Brazilian Portuguese and professional-level English.
• Core Competencies: Exceptional emotional intelligence balanced with stringent process discipline, accountability, and the ability to navigate sensitive oncology discussions professionally.