Freelance - Medical Customer Service Representative - Brazil (Portuguese)

Clariness; Brasil; On-site; BRL 96,000 - 152,000; Full time

Benefits offered by this job

Impact in healthcare

Job summary

Clariness GmbH in Brazil is seeking a freelance representative to manage clinical trial sites, ensuring patient recruitment and smooth communication with doctors and patients. Responsibilities include acting as the contact person for patients and screening participants over the phone.

Applicants should speak Portuguese and English, have a medical background such as Nurse or CRA, and be organized with strong communication skills. Flexible working times include mornings to evenings as needed.

Qualifications

• Portuguese mother tongue and English required.
• Experience as Nurse or CRA or in a medical role.

Responsibilities

• Represent Clariness GmbH as the contact person for patients.
• Screen patients by phone (no sales calls) and facilitate connections between doctors and patients.

Skills

Portuguese

English

Medical knowledge

Customer service

Call center experience

Organized

Communication

Job description

(Freelance/Project-based)

We are hiring a representative who will be managing clinical trial sites to ensure patient recruitment. If you have an interest in making a positive impact on people's well-being and health, and love to engage with people during phone calls, we would like to work with you!

Your responsibilities

• Representing our company by being the contact person for our patients.
• Screening patients (no sales calls, pure customer service).
• Being part of the team, where your main task is to help doctors and patients to connect with each other.

Your profile

• You speak Portuguese (mother-tongue) and English.
• You have worked as a Nurse, CRA, or a position in the medical field.
• You might need to call patients and follow a strict screener.
• You have an understanding of medical topics.
• You have initial experience in handling customers' requests via phone and email, ideally, you have even already worked in a Call Center before.
• You are well-organized and a confident communicator with the desire to provide a first-class service to customers.
• You can work in the morning, noon, afternoon and if necessary evening time.

What we offer

• Make an impact in healthcare - The speed of bringing needed medical innovation to market still depends on the duration of clinical by globally lowering the barrier for access to clinical trials and increasing the chances to find a treatment for patients, we accelerate medical innovation.

Clariness GmbH will treat the above information strictly confidential and will especially observe the applicable provisions of the applicable data protection laws. Further information about the use of the applicant data, you will find in the data protection declaration online at https://www.clariness.com/privacy-policy/