Operations Support Specialist (Work from Home)

Varsity Tutors LLC; Manaus; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

Join a forward-thinking company dedicated to transforming education through technology. As an Operations Support Specialist, you will play a crucial role in supporting tutors and ensuring a seamless learning experience for students. This fully remote position requires a passion for customer service, strong problem-solving abilities, and the capacity to thrive in a fast-paced environment. You'll be responsible for addressing technical issues, providing guidance to tutors, and monitoring live sessions. If you're looking for a collaborative and dynamic work culture where your contributions truly matter, this opportunity is perfect for you.

Serviços

Competitive Hourly Rate

Fully Remote Position

Collaborative Work Environment

Training and Feedback Culture

Qualificações

• Experience in customer service or technical support preferred.
• Strong analytical and problem-solving skills required.

Responsabilidades

• Provide customer support to tutors and resolve technical issues.
• Monitor live online classes and assist instructors.

Conhecimentos

Customer Service

Technical Support

Analytical Skills

Problem-Solving

Time Management

Adaptability

Multitasking

Google Documents

Formação académica

Bachelor's Degree

Ferramentas

Laptop

Ethernet Connection

Descrição da oferta de emprego

Operations Support Specialist (Work from Home)

Varsity Tutors is building a global on-demand expert network and is on a mission to help people learn by seamlessly connecting experts and learners in any subject, anywhere, anytime. The Operations Support Specialist supports tutors, solves technical issues, monitors sessions, and evaluates quality and adherence.

We are looking for candidates with an interest in working in a fast-paced, mission-driven environment. The ideal candidate easily adapts to the needs of the organization, is a problem solver and self-starter, and has a passion for fulfilling our company’s mission of helping people learn.

Responsibilities:

• Provide Customer Support to Contracted Tutors
  • Account Setup
  • Specific Student Opportunities or Assignments
  • Tutoring Products
  • Technical Issues
  • Scheduling Conflicts
  • Payment and Payroll
  • And more
• Provide guidance and assistance to tutors
• Take inbound inquiries over phone, chat, and email
• Complete workloads related to tutor support such as account updates, account reviews, document reviews, subject assessments, etc.
• Resolve Technical Issues for both Instructors and Students
• Assist customers and tutors in real-time on chat and video with technical issues
• Follow up with customers and tutors that submit technical issues
• Support and Audit Tutoring Sessions
• Monitor live online classes
• Assist instructors on starting and ending class sessions
• Provide Insights for School System Partners
• Handle complaints, provide appropriate solutions and alternatives
• Measure quality inputs, such as compliance to client-defined requirements and tutor preparedness
• Address defects that require intervention on behalf of our clients

Qualifications:

• Experience in a customer service center, taking inbound calls, chats, emails, or workloads
• Experience with Google documents
• Professional experience in recruiting, education, customer service, retail, or another fast-paced environment preferred or a bachelor's degree
• Experience with technical support preferred
• Strong analytical and problem-solving skills
• Comfortable performing all job responsibilities on a laptop or computer
• Able to perform basic technical troubleshooting with work equipment
• Highly adaptable to change and thrives in a fast-paced environment
• Self-starter with exceptional attention to detail
• Excellent time management and organizational skills. Ability to work independently.
• Ability to multitask in a dynamic environment where priorities change quickly.
• Willingness and ability to quickly learn business practices, policies and procedures.
• Ability to work full-time 40 hours a week, with at least 1 evening and 1 weekend day required based on available shifts.
• High-speed Internet access (25 Mbps download, 10 Mbps upload) via wired ethernet connection; no Wi-Fi, Satellite or Cellular Hotspot or Cellular Internet
• A quiet work environment that promotes focus

Location: Fully Remote - Based in Recife, Brazil

About Nerdy:

Nerdy (NYSE: NRDY), the parent company of Varsity Tutors, is a leading platform for live online learning, with a mission to transform the way people learn through technology.

Varsity Tutors Leadership Principles

• Relentless Focus on Customers
• Comfort with Ambiguity
• Ownership
• Simplify
• Intellectual Curiosity
• Build Teams
• Think Big
• Insist on High Standards
• Bias for Action
• Build Trust
• Go Deep
• Have Conviction
• Deliver Results
• Are Right, a Lot

Compensation and Benefits:

• Competitive Hourly Rate ($12/hr USD)
• Full-Time Position (40 hours per week)
• Fully Remote Position
• A fun, collaborative, and team-oriented work environment with plenty of training and a feedback-rich culture

Varsity Tutors is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.