Operations Support Specialist (Work from Home)

Varsity Tutors LLC; Porto Alegre; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

Join a forward-thinking company as an Operations Support Specialist, where you will play a crucial role in connecting tutors and learners. This fully remote position offers a dynamic work environment, where you will provide essential support to tutors, resolve technical issues, and ensure high-quality tutoring sessions. With a focus on customer satisfaction and a commitment to helping people learn, this role is perfect for those who thrive in fast-paced settings and are passionate about education. Embrace the opportunity to make a meaningful impact while enjoying a collaborative and supportive team culture.

Serviços

Competitive Hourly Rate

Full-Time Position

Fully Remote Position

Collaborative Work Environment

Training and Feedback Culture

Qualificações

• Experience in customer service and technical support is essential.
• Strong analytical and problem-solving skills are required.

Responsabilidades

• Provide customer support to tutors and resolve technical issues.
• Monitor live online classes and assist instructors.

Conhecimentos

Customer Service

Technical Support

Problem Solving

Google Documents

Time Management

Analytical Skills

Formação académica

Bachelor's Degree

Experience in Customer Service

Ferramentas

Laptop/Computer

Video Conferencing Tools

Descrição da oferta de emprego

Operations Support Specialist (Work from Home)

Varsity Tutors is building a global on-demand expert network and is on a mission to help people learn by seamlessly connecting experts and learners in any subject, anywhere, anytime. The Operations Support Specialist supports tutors, solves technical issues, monitors sessions, and evaluates quality and adherence.

We are looking for candidates with an interest in working in a fast-paced, mission-driven environment call center. The ideal candidate easily adapts to the needs of the organization, is a problem solver and self-starter, and has a passion for fulfilling our company’s mission of helping people learn.

Responsibilities:

• Provide Customer Support to Contracted Tutors
  • Account Setup
  • Specific Student Opportunities or Assignments
  • Tutoring Products
  • Technical Issues
  • Scheduling Conflicts
  • Payment and Payroll
  • And more
• Provide guidance and assistance to tutors about:
• Take inbound inquiries over phone, chat, and email and even on video in our learning platform
• Complete workloads related to tutor support such as account updates, account reviews, document reviews, subject assessments, etc
• Resolve Technical Issues for both Instructors and Students
• Assist customers and tutors in realtime on chat and video with technical issues
• Follow up via email, phone, chat, or video with customers and tutors that submit technical issues via email
• Follow process to submit to engineering if the issue cannot be resolved immediately
• Support and Audit Tutoring Sessions
• Monitor live online classes
• Assist instructors on starting and ending class sessions
• Provide Insights for School System Partners
• Handle complaints, provide appropriate solutions and alternatives
• Measure quality inputs, such as compliance to client-defined requirements, tutor preparedness, and platform ease of use.
• Address defects that require intervention on behalf of our clients, such as replacing tutors when necessary and escalating issues that prevent student learning

Qualifications:

• Experience in a customer service center, taking inbound calls, chats, emails, or workloads
• Experience with Google documents
• Professional experience in recruiting, education, customer service, retail, or another fast-paced environment preferred or a bachelor's degree
• Experience with technical support preferred
• Strong analytical and problem-solving skills
• Comfortable performing all job responsibilities on a laptop or computer
• Able to perform basic technical troubleshooting with work equipment
• Highly adaptable to change and thrives in a fast-paced environment
• Self-starter with exceptional attention to detail
• Excellent time management and organizational skills. Ability to work independently.
• Ability to multitask in a dynamic environment where priorities change quickly.
• Willingness and ability to quickly learn business practices, policies and procedures.
• Ability to work full-time 40 hours a week, with at least 1 evening and 1 weekend day required based on available shifts (shifts to be adjusted seasonally based on demand if needed). Operating day is from 8:00am - 8:00pm CDT.
• High-speed Internet access (25 Mbps download, 10 Mbps upload) via wired ethernet connection; no Wi-Fi, Satellite or Cellular Hotspot or Cellular Internet
• A quiet work environment that promotes focus

Location: Fully Remote - Based in Porto Alegre, Brazil

About Nerdy:

Nerdy (NYSE: NRDY), the parent company of Varsity Tutors, is a leading platform for live online learning, with a mission to transform the way people learn through technology. The Company’s purpose-built proprietary platform leverages technology, including AI, to connect learners of all ages to experts, delivering superior value on both sides of the network. Nerdy’s comprehensive learning destination provides learning experiences across 3,000+ subjects and multiple formats—including one-on-one instruction, small group classes, large format group classes, on-demand study support, and adaptive self-study. Nerdy’s flagship business, Varsity Tutors, is one of the nation’s largest platforms for live online tutoring and classes. Its solutions are available directly to students and consumers, as well as through schools and other institutions. Learn more about Nerdy at https://www.nerdy.com/.

Varsity Tutors Leadership Principles

Relentless Focus on Customers * Comfort with Ambiguity * Ownership * Simplify * Intellectual Curiosity * Build Teams * Think Big * Insist on High Standards * Bias for Action * Build Trust * Go Deep * Have Conviction * Deliver Results * Are Right, a Lot

• Competitive Hourly Rate ($12/hr USD)
• Full-Time Position (40 hours per week)
• Fully Remote Position
• A once-in-a-lifetime opportunity to help transform how the world learns!
• A fun, collaborative, and team-oriented work environment with plenty of training and a feedback-rich culture

Varsity Tutors is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. (INDHP)