Operations Supervisor

Chat Xcel; Buenos Aires; Teletrabalho; BRL 50.000 - 70.000; Tempo integral

Resumo da oferta

A leading agency is seeking an Operations Supervisor to oversee daily operations and lead team activities. The ideal candidate will have experience in a fast-paced startup and possess strong organizational and communication skills. This full-time role offers competitive pay and the flexibility of remote work within Latin America.

Serviços

100% remote work

Flexible hours

Professional development opportunities

Supportive company culture

Growth with a rapidly scaling team

Qualificações

• Experience in operations or team supervision, ideally in a startup or remote environment.
• Strong communication skills in English; Spanish or Portuguese is a plus.
• Ability to work independently in a dynamic setting.

Responsabilidades

• Oversee daily operational activities including scheduling and team coordination.
• Lead onboarding processes for new team members.
• Monitor team performance and improve standard operating procedures.

Conhecimentos

Organizational skills

Multitasking

Problem-solving

Communication

Ferramentas

Scheduling software

Spreadsheets

Communication platforms

Descrição da oferta de emprego

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This range is provided by Chat Xcel. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Job Title: Operations Supervisor (Remote)
Location: Remote (Preference for candidates based in Latin America or similar time zones)
Employment Type: Full-time

About Us

We are an early-stage, fast-growing agency focused on building a dynamic and supportive team of online professionals. Our mission is to create an efficient, transparent, and positive operational environment that empowers our team members and drives company growth.

Role Overview

We are looking for a proactive and organized Operations Supervisor to lead and oversee daily operational activities, including scheduling, onboarding, and team coordination. This role is critical to ensuring smooth workflows and supporting our remote teams' success. The ideal candidate thrives in a fast-paced startup environment and has excellent communication and leadership skills.

Key Responsibilities

• Develop, maintain, and communicate weekly and daily team schedules to ensure optimal coverage.
• Lead the onboarding process for new team members, ensuring all administrative and training steps are completed efficiently.
• Assign peer mentors and track onboarding progress, providing support and feedback.
• Serve as the first point of contact for operational questions, scheduling conflicts, and day-to-day team issues.
• Monitor team performance and adherence to processes; escalate concerns to leadership when necessary.
• Document and continuously improve standard operating procedures (SOPs) for scheduling, onboarding, and reporting.
• Collaborate with leadership to identify operational bottlenecks and implement solutions.
• Foster a positive, inclusive, and productive remote team culture.
• Track key operational metrics and provide regular reports to management.

Qualifications

• Proven experience in operations, team supervision, or coordination, preferably in a startup, BPO, or remote work environment.
• Strong organizational, multitasking, and problem-solving skills.
• Excellent written and verbal communication skills in English.
• Spanish or Portuguese is a plus.
• Comfortable working with digital tools such as scheduling software, spreadsheets, and communication platforms.
• Ability to work independently and collaboratively in a fast-changing, remote environment.
• Experience working with digital content creators or online community teams is a plus but not required.
• Positive attitude and a proactive approach to challenges.

What We Offer

• Competitive salary aligned with market standards.
• 100% remote work with flexible hours.
• Opportunity to grow with a rapidly scaling international team.
• Supportive and inclusive company culture.
• Professional development and training opportunities.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Professional Services

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