Operations Manager - Payment

Crypto Pro Network; São Paulo; On-site; BRL 90,000 - 120,000; Full time

Job summary

Crypto Pro Network seeks an experienced professional to oversee critical payment operations in São Paulo, Brazil. The successful candidate will manage operational incidents and ensure compliance with Central Bank regulations, working closely with cross-functional teams to enhance operational efficiency.

The role requires strong knowledge of Pix and digital banking, alongside excellent analytical and crisis management skills. Join our team to help shape a dynamic payment landscape.

Qualifications

• Proven experience in fintech, digital banking and payment institutions.
• Strong knowledge of Pix, payment operations, and digital accounts.
• Experience managing operational incidents and working cross-functionally.

Responsibilities

• Lead operational incident management and ensure compliance with regulations.
• Coordinate dispute handling and manage payment operations.
• Define and monitor operational KPIs and service metrics.

Skills

Fintech experience

Knowledge of Pix

Analytical skills

Crisis management

Job description

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry‑leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital‑asset products. This role will be responsible for overseeing critical payment operations related to Pix, SPI, DICT, banking partners, payment providers and internal financial systems, while ensuring operational stability, regulatory compliance and high‑quality customer experience. Please upload your resume in English.

Responsibilities

• Lead operational incident management involving Pix, SPI, DICT, banking partners, payment providers and internal systems, including incident response, contingency planning, business continuity, root‑cause analysis, and operational governance.
• Ensure operational adherence to Central Bank regulations, payment schemes, and internal compliance policies.
• Coordinate dispute handling, refunds, chargebacks, MED processes, precautionary blocks, fraud prevention, and sensitive operational cases.
• Lead payment operations across all payment products, including reconciliation, settlement, fund transfers, reversals, operational SLA management with banking partners, payment processors, technology vendors and third‑party providers.
• Support customer operations and critical escalations and regulatory channels, ensuring proper handling of sensitive complaints involving regulators.
• Define and monitor operational KPIs, service performance metrics, and executive dashboards to support strategic decision‑making and operational efficiency.
• Work closely with Product, Engineering, Compliance, Risk, Legal, Finance, and CX teams to improve operational efficiency, scalability and customer experience.

Requirements

• Proven experience in fintech, digital banking and payment institutions.
• Strong knowledge of Pix, payment operations, digital accounts, reconciliation, settlement, customer operations and back‑office processes.
• Experience managing operational incidents, SLAs, financial partners and third‑party vendors.
• Strong analytical and problem‑solving skills with experience managing operational KPIs.
• Knowledge of Central Bank regulated operations and payment ecosystem requirements.
• Experience working cross‑functionally with Product, Engineering, Compliance, Risk, Legal, Finance and Customer Support teams.
• Hands‑on, structured, resilient, and execution‑oriented profile.
• Strong communication and crisis management skills.

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

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