Payment Vendor Relastionship Manager

DiDi Chuxing; São Paulo; Hybrid; BRL 180,000 - 300,000; Full time

Job summary

DiDi Chuxing in São Paulo, Brazil is seeking a Senior Payments Specialist to lead payment performance initiatives, optimize transaction flows, and strengthen operational resilience across methods including cards, PIX, and alternative payments. You will collaborate with product, risk, legal, compliance, and treasury teams to drive improvements.

The role requires a data-driven mindset, 3+ years in payments/fintech, and strong stakeholder management, with English proficiency and the ability to work

Qualifications

• 3+ years of experience in payments, fintech, financial operations, or a related area, with demonstrated experience leading projects or initiatives.

Responsibilities

• Own and lead initiatives to improve payment success rates, optimize transaction flows, and enhance operational resilience across various payment methods.
• Act as the subject matter expert on payment performance, working cross-functionally with product, risk, legal, compliance, and treasury teams to identify and implement improvements.
• Monitor key performance indicators, analyze trends, and use data to inform decisions and advocate for changes that enhance user experience and business outcomes.
• Manage relationships with external payment service providers, acquiring banks, and card schemes - ensuring alignment on strategic priorities, issue resolution, and future roadmap collaboration.

Skills

Payments expertise

Project leadership

Data-driven

English proficiency

Stakeholder management

Global collaboration

Education

Bachelor’s degree

Job description

If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.

We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet!). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).

To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world’s leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.

Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.

#LI-Hybrid

About the team/role

• Own and lead initiatives to improve payment success rates, optimize transaction flows, and enhance operational resilience across various payment methods (e.g., cards, PIX, and alternative payments).
• Act as the subject matter expert on payment performance, working cross-functionally with product, risk, legal, compliance, and treasury teams to identify and implement improvements.
• Monitor key performance indicators, analyze trends, and use data to inform decisions and advocate for changes that enhance user experience and business outcomes.
• Manage relationships with external payment service providers, acquiring banks, and card schemes - ensuring alignment on strategic priorities, issue resolution, and future roadmap collaboration.
• Stay ahead of regulatory changes, payment industry trends, and technology developments, ensuring our systems and strategies remain compliant and competitive.
• Drive the integration of new payment solutions and enhancements, coordinating stakeholders, timelines, and testing requirements for smooth implementation.

In this role, you'll be...

• Own and lead initiatives to improve payment success rates, optimize transaction flows, and enhance operational resilience across various payment methods (e.g., cards, PIX, and alternative payments).
• Act as the subject matter expert on payment performance, working cross-functionally with product, risk, legal, compliance, and treasury teams to identify and implement improvements.
• Monitor key performance indicators, analyze trends, and use data to inform decisions and advocate for changes that enhance user experience and business outcomes.
• Manage relationships with external payment service providers, acquiring banks, and card schemes - ensuring alignment on strategic priorities, issue resolution, and future roadmap collaboration.
• Stay ahead of regulatory changes, payment industry trends, and technology developments, ensuring our systems and strategies remain compliant and competitive.
• Drive the integration of new payment solutions and enhancements, coordinating stakeholders, timelines, and testing requirements for smooth implementation.

We're eager to be in touch because you have...

• A bachelor’s degree in Business, Finance, Engineering, Economics, or a related field.
• 3+ years of experience in payments, fintech, financial operations, or a related area, with demonstrated experience leading projects or initiatives.
• Desirable: Previous experience in the card processing and pix operation in Brazil including familiarity with key players, regulatory frameworks, commercial and operational models.
• A data-driven mindset and strong analytical skills, with the ability to draw insights from complex data sets and translate them into actionable strategies.
• Excellent communication and stakeholder management skills—comfortable engaging with internal teams and external partners across regions (English proficiency required).
• A self-starter attitude with the ability to work independently, make informed decisions, and drive projects forward in a fast-paced environment.
• Flexibility to work across time zones, especially Brazil and China, as part of a global team.

You’ll love working at DiDi because...

We create user value

We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant and efficient.

We are data-driven

We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.

Win-win Collaboration

Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.

We believe in integrity

Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.

Growth

We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.

Diversity and Inclusion

Diversity is one of our biggest strengths. Our differences are what make us distinct. We respect each other and believe in equal opportunities for all.

Diversity & Inclusion

Diversity is not a vision of the future or something we wish to have one day, it is a non-negotiable value of who we are.

We practice inclusion, plurality, and respect. And we count on the governance of the Diversity Committee, which works together with HR, leadership and identity groups - 99Adapta, 99Afro, 99Cores, 99Mulheres, and 99Mamães. This part of our journey has been written, there remains a long road before us.

We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD).