Operations Manager (Curitiba-Pr)

Sourcehub; Curitiba; Presencial; BRL 280 000 - 420 000; Tempo integral

Resumo da oferta

Sourcehub in Curitiba, Brazil seeks a Senior Operations Leader to oversee shared services, drive process improvements, and manage end-to-end operational functions including Order Management, Procurement, and Pricing.

The role requires an MBA or related postgraduate degree, strong English skills, and proven experience leading teams with a focus on continuous improvement and stakeholder collaboration.

Qualificações

• Bachelor’s degree in a relevant field plus senior operations leadership experience.
• Experience with Order Management, Procurement, Pricing, Commissions, or Customer Operations.
• Experience in SLA governance, KPI management, and performance improvement.
• Strong stakeholder management and communication skills.

Responsabilidades

• Lead and oversee shared operational services, ensuring service quality and SLA achievement.
• Manage Order Management, Pricing, Procurement, and Commissions operations.
• Monitor operational KPIs and drive continuous improvement initiatives.
• Establish governance, controls, documentation, and process standardization.
• Partner with business units to align priorities and performance.
• Drive automation and process optimization for efficiency and scalability.
• Oversee supplier management activities and compliance monitoring.
• Lead, coach, and develop high-performing teams.
• Manage strategic projects that support business objectives.
• Ensure compliance with corporate policies and quality standards.

Conhecimentos

Senior leadership

Operations management

KPI governance

Stakeholder management

Team development

Problem solving

Analytical thinking

Formação académica

Bachelor’s degree in Business Admin / Eng / Econ / Logistics / Supply Chain

MBA / Postgraduate in Operations / Supply Chain

Project Management certification (Agile or traditional)

Certifications in Strategic Sourcing & Supplier Management

Descrição da oferta de emprego

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• Bachelor’s Degree in Business Administration, Engineering, Economics, Logistics, Supply Chain, or related fields.
• Advanced or Fluent English.
• Senior leadership experience in Operations or transaction-intensive environments.
• Solid experience managing Order Management, Procurement, Pricing, Commissions, Customer Operations, or related operational functions.
• Experience with SLA governance, KPI management, and operational performance improvement.
• Strong analytical, problem-solving, and decision-making skills.
• Proven experience leading, developing, and managing teams.
• Strong stakeholder management and communication skills.
• Considered a Plus
• Experience in Shared Services environments or within IT, Telecommunications, Distribution, Services, or other business-to-business (B2B) industries.
• MBA or Postgraduate Degree in Operations, Supply Chain, Business Administration, or related fields.
• Project Management certification (Agile and/or Traditional methodologies).
• Training or certifications in Strategic Sourcing and Supplier Management

/n

• Lead and oversee shared operational services, ensuring service quality, compliance, and SLA achievement.
• Manage Order Management, Pricing, Procurement, and Commissions operations.
• Monitor operational KPIs and drive continuous improvement initiatives.
• Establish and maintain governance, controls, documentation, and process standardization.
• Partner with business units to align priorities, expectations, and operational performance.
• Drive automation and process optimization initiatives to improve efficiency and scalability.
• Oversee supplier management activities, including performance and compliance monitoring.
• Lead, coach, and develop high-performing teams.
• Manage strategic projects and initiatives that support business objectives.
• Ensure compliance with corporate policies, regulations, and quality standards.