Operations Manager (Cross-Border)

Arko Network; São Paulo; On-site; BRL 300,000 - 420,000; Full time

Job summary

Arko Network is seeking a senior operations leader to own and scale operations across all Arko products, ensuring reliable execution and managing relationships with clients, partners and internal teams.

The role blends hands-on delivery, team leadership and rolling out new operations from design through go-live and ongoing oversight, with a focus on efficiency, SLAs and risk controls.

Qualifications

• 5+ years of experience in payments, FX or cross-border payments operations.
• Experience managing operational relationships with clients, banks and payment providers.
• A track record of designing and implementing operations with clearly defined processes, responsibilities and controls.
• Practical knowledge of international payments, settlement and reconciliation.
• Experience leading, hiring and developing teams.
• Ability to combine management with hands-on execution, coordinate multiple stakeholders and drive issues through to resolution.
• Fluent English for meetings and interaction with international clients and partners.

Responsibilities

• Manage day-to-day operations across all Arko products, ensuring end-to-end execution and monitoring of transaction flows.
• Manage operational relationships with clients, handling requests, aligning timelines and coordinating the resolution of incidents and outstanding issues.
• Coordinate clients, banks, providers and internal teams throughout operational execution, defining responsibilities, dependencies and escalation criteria.
• Design and implement new operations, translating client needs into workflows, procedures, controls and implementation requirements.
• Coordinate operational onboarding for clients and partners, including agreement on operating instructions, testing, workflow validation and oversight of initial transactions.
• Map, document and improve processes, establishing SLAs and performance metrics and identifying automation opportunities.
• Hire, develop and lead the Operations team, setting priorities and assigning responsibilities.
• Work with Treasury, Product, Regulatory Affairs, Finance and Compliance to enable new operations and resolve day-to-day issues.
• Assess operational readiness for new workflows and suspend processing when significant failures or risks arise, coordinating resolution with the relevant teams.

Skills

Operations leadership

Cross-border payments

Relationship management

Process design

Team leadership

English fluency

Job description

About Arko

Arko Network provides integrated global treasury and cross-border payment solutions. We bring together technology, payment infrastructure, regulatory capabilities and liquidity across multiple jurisdictions, enabling regulated institutions and large enterprises to move funds with speed, efficiency and control.

About the role

We are looking for a senior operations leader to take ownership of and develop operations across all Arko products, ensuring reliable execution and managing operational relationships with clients, partners and internal teams.

The role combines hands-on execution, team management and the implementation of new operations, from process design through go-live and ongoing oversight.

Key responsibilities

• Manage day-to-day operations across all Arko products, ensuring end-to-end execution and monitoring of transaction flows.

• Manage operational relationships with clients, handling requests, aligning timelines and coordinating the resolution of incidents and outstanding issues.

• Coordinate clients, banks, providers and internal teams throughout operational execution, defining responsibilities, dependencies and escalation criteria.

• Design and implement new operations, translating client needs into workflows, procedures, controls and implementation requirements.

• Coordinate operational onboarding for clients and partners, including agreement on operating instructions, testing, workflow validation and oversight of initial transactions.

• Map, document and improve processes, establishing SLAs and performance metrics and identifying automation opportunities.

• Hire, develop and lead the Operations team, setting priorities and assigning responsibilities.

• Work with Treasury, Product, Regulatory Affairs, Finance and Compliance to enable new operations and resolve day-to-day issues.

• Assess operational readiness for new workflows and suspend processing when significant failures or risks arise, coordinating resolution with the relevant teams.

What we are looking for

• +5 years of experience in payments, FX or cross-border payments operations.

• Experience managing operational relationships with clients, banks and payment providers.

• A track record of designing and implementing operations, with clearly defined processes, responsibilities and controls.

• Practical knowledge of international payments, settlement and reconciliation.

• Experience leading, hiring and developing teams.

• Ability to combine management with hands-on execution, coordinate multiple stakeholders and drive issues through to resolution.

• Fluent English for meetings and interaction with international clients and partners.

A strong plus

• Experience applying AI, data analytics and automation to operational execution, controls and monitoring.