Last Mile Sr Regional Manager, Amazon Logistics

Amazon; Contagem; Presencial; BRL 480 000 - 720 000; Tempo integral

Resumo da oferta

Amazon Logistica do Brasil seeks a Senior Regional Operations Manager to lead the expansion of its hybrid last-mile delivery network across EDSP nodes in Brazil. You will drive performance, partner management, and continuous improvement to enhance customer delivery experiences.

You will collaborate with field operations, support teams, and product managers, traveling up to 30% to stay aligned with regional realities and drive strategic execution.

Qualificações

• Bachelor's degree in a related field required.
• Experience with performance metrics and process improvement.
• Experience managing staffing lifecycle (interviews, hires, evaluations, promotions, terminations).
• Willingness to work a flexible schedule including weekends, nights, and holidays.
• Strong communication skills in Portuguese and English.
• Experience in large-scale networking environments.
• Travel up to 30% of the time.

Responsabilidades

• Oversee a network of 40-50 EDSP operational nodes with performance standards.
• Partner with field ops leaders to resolve barriers and implement solutions.
• Analyze metrics and benchmark to drive efficiency and customer experience.
• Lead strategic initiatives for network expansion and consolidation.
• Collaborate across field operators, support teams, and product managers to remove obstacles.

Conhecimentos

Performance metrics

Lean techniques

Staffing lifecycle

Portuguese & English communication

Large-scale networking

Flexibility (weekends/nights/holidays)

Travel 30%

Formação académica

Bachelor's degree in Engineering, Operations, or Business Administration

MBA in management, business administration, economics, engineering, or marketing

Descrição da oferta de emprego

Description

Join Amazon Logistics in Brazil and lead the expansion of our hybrid last-mile delivery network across multiple operational nodes. You'll drive operational excellence, partner management, and continuous improvement while solving complex logistics challenges that directly impact our customers' delivery experience.

Join Amazon Logistics in Brazil and lead the expansion of our hybrid last-mile delivery network across multiple operational nodes. You'll drive operational excellence, partner management, and continuous improvement while solving complex logistics challenges that directly impact our customers' delivery experience.

Key job responsibilities

• Oversee and develop a network of 40-50 EDSP operational nodes, ensuring consistent performance standards and supporting partner success across your region
• Build strong partnerships with field operations leaders and cross-functional teams to identify and resolve operational barriers, with focus on understanding root causes and implementing sustainable solutions
• Drive continuous improvement by analyzing operational metrics, benchmarking against peer regions, and designing new mechanisms and processes that enhance efficiency and customer experience
• Lead strategic initiatives that support network expansion and consolidation, participating actively in planning cycles and translating strategy into operational execution
• Collaborate across organizations, including field operators, support teams, and technology partners to align efforts, remove obstacles, and accelerate problem resolution

A day in the life

As a Senior Regional Operations Manager for our EDSP program, your role blends operational, tactical, and strategic work. You'll spend your mornings conducting site visits and gemba walks with delivery partners, observing operations firsthand and identifying improvement opportunities. Mid-day, you might facilitate problem-solving sessions with field operations leaders and support teams to address network challenges and accelerate solutions. Your afternoons could involve analyzing operational metrics, designing new efficiency mechanisms, or collaborating with technology teams on process improvements. You'll also participate in strategic planning cycles focused on network expansion and partner consolidation. Throughout the week, you'll travel approximately 30% of the time to maintain close partnerships with regional operators and stay connected to on-the-ground realities. This role requires you to work effectively across multiple teams, from field operators to support functions to product managers, ensuring alignment and driving continuous improvement across the network.

About The Team

We are a growing team within Amazon Logistics dedicated to building a scalable, efficient last-mile delivery network in Brazil. Our vision is to deliver exceptional service to customers while optimizing our operational costs and partner relationships. We work collaboratively across regions and functions, sharing best practices and learning from each other to strengthen our network. Our customers are Amazon shoppers throughout Brazil who depend on us for reliable, timely delivery. The partners we work with are regional delivery service providers who are essential to our success. Together, we're building a hybrid model that combines Amazon's operational excellence with the regional expertise and agility of our partners. In the coming years, we're focused on expanding our EDSP network strategically while consolidating operations for greater efficiency. We're looking for leaders who can balance growth with operational discipline, who are committed to understanding root causes of challenges, and who can inspire both internal teams and external partners to achieve our shared goals.

Basic Qualifications

• Bachelor's degree in Engineering (any domain), Operations, Business Administration, or a related field
• Experience with performance metrics and process improvement and Lean techniques
• Experience with the full lifecycle of staffing, including interviewing, hiring, performance management, promotions and terminations
• Work flexible schedule including weekends, nights, and holidays
• Experience in communication and presentation skills, both written and verbal in Portuguese & English
• Experience working in large-scale networking environments
• Travel up to 30% of the time

Preferred Qualifications

• Experience working with changing priorities and schedules
• Experience working in a matrixed organization
• Bachelor's degree, or MBA in management, business administration, economics, engineering, marketing
• Demonstrated ability to independently manage day-to-day operational and tactical challenges while contributing to strategic decisions that drive long-term operational efficiency.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

Amazon Logistica do Brasil

Job ID: A10521806