Operations Analyst

American Express; São Paulo; Híbrido; BRL 80.000 - 100.000; Tempo integral

Resumo da oferta

A leading company seeks a Partner Operations Analyst to support Global Network Partnerships. The role includes managing operational aspects and relationship management with partner banks, requiring strong communication and adaptability skills. Benefits include competitive salaries, health support, and flexible work arrangements.

Serviços

Competitive salaries and bonuses

Financial well-being and retirement support

Comprehensive health and insurance benefits

Flexible hybrid, onsite, or virtual work arrangements

Generous parental leave policies

Access to wellness centers and counseling services

Career development and training opportunities

Qualificações

• Experience with payment methods in the Brazilian market.
• Project management experience is highly preferred.

Responsabilidades

• Support operational aspects of Bank Partners and resolve issues.
• Assist Project Managers with GNS partner projects.
• Build relationships with external and internal partners.

Conhecimentos

Fluent in Portuguese

Fluent in English

Relationship management

Communication

Adaptability

Descrição da oferta de emprego

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

This role is a partner operations analyst position within the Partner Business Solutions team, in Global Network Partnerships (GNS). PBS is a vibrant global team responsible for owning the servicing to Global Network Partnerships.

This role supports a range of Network Partner banks across multiple countries with operational servicing and some project support. The team's goal is not only to provide excellent service but also to coach and train partner banks to become self-sufficient. Contact with bank partners covers a broad range of operational aspects, crossing many business functions, including Business, Marketing, Technologies, Fraud, Finance, Global Network Operations, Compliance & Policy teams, and General Counsel’s Office.

The individual should be flexible, adaptable, calm under pressure, and possess strong relationship management and communication skills to build trust and credibility with internal and external partners. Time management, work prioritization, independent problem solving, and diplomatic relationship leveraging without direct authority are vital. Comfort working within a multicultural, geographically dispersed team (UK, Mexico, Argentina, US, Malaysia) is essential.

Principle Accountabilities:

1. Partner Servicing

• Support all operational aspects of Bank Partners, ensuring operational, capability, and technical Network requirements are met.
• Resolve operational issues reported internally or by partners, collaborating with internal groups and partners.
• Work closely with GNP Business Development, GNS Technology, and GNO Network Teams to address issues.
• Ensure Partners adhere to and comply with AEGN operational policies.
• Identify root causes, drive resolutions, and implement proactive measures to prevent recurrence of issues.

2. Program Management / Project Support

• Assist Project Managers with GNS partner projects.
• Coordinate with GNS network partners and internal teams to manage workstreams to deadlines.
• Administer global network initiatives, maintaining records, tracking progress, and working with stakeholders to meet deadlines.

3. Relationship Management

• Build and leverage relationships with external and internal partners at various organizational levels.
• Develop a broad network across departments such as Business Development, Technologies, Operations, Marketing, Finance, Compliance, and GCO.
• Exhibit excellent verbal, written, and face-to-face communication skills.
• Challenge the status quo to enhance self-service capabilities for small/medium banks.

Skills & Qualifications:

• Fluent in Portuguese and English; advanced Spanish preferred.
• Experience with payment methods in the Brazilian market.
• Strong knowledge of Amex Network Technical and Operational environment.
• Customer service experience, with the ability to resolve operational issues calmly and efficiently.
• Relationship management skills, influencing without authority internally and externally.
• Exceptional communication skills to represent the brand and establish credibility.
• Ability to adapt communication style for various audiences.
• Self-motivated, results-driven, capable of working independently in a matrix organization, and a team player.
• Flexible in a dynamic environment, demonstrating adaptability.
• Project management experience is highly preferred.

We support your well-being with benefits that promote physical, financial, and mental health, and offer flexibility to thrive personally and professionally, including:

• Competitive salaries and bonuses
• Financial well-being and retirement support
• Comprehensive health and insurance benefits (location-dependent)
• Flexible hybrid, onsite, or virtual work arrangements
• Generous parental leave policies (location-dependent)
• Access to wellness centers and counseling services (location-dependent)
• Career development and training opportunities

Employment is contingent upon successful background verification, in accordance with applicable laws and regulations.