Operational Account Leader

Hewlett Packard Co.; Brasil; Presencial; BRL 180 000 - 240 000; Tempo integral

Resumo da oferta

HP Inc. Barueri, Brazil seeks an Operational Account Leader to manage top-tier account relationships and drive complex issue resolution. You will perform strategic analyses, guide improvement plans, and mentor junior teammates while aligning with customer and partner needs.

You will lead high-level performance reviews, develop recommendations for improvement, and communicate process changes across stakeholders, leveraging data analytics to monitor KPIs.

Qualificações

• Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline.
• Typically has 10+ years of work experience in account management, business development, supply chain, customer service or related field.
• Certified Sales Operations Professional (CSOP) preferred.

Responsabilidades

• Manages and nurtures operational relationships of top-tier accounts, providing strategic and operational insights.
• Leads escalation for complex issues, coordinating cross-functional teams to resolve challenges with customers and partners.
• Conducts comprehensive business analyses, identifies risks, and guides development of effective solutions.
• Advocates for customer and partner needs, offering critical business insights for strategic projects.

Conhecimentos

Effective Communication

Results Orientation

Learning Agility

Digital Fluency

Customer Centricity

Formação académica

Four-year or Graduate Degree in Sales, Marketing, Business Administration

Descrição da oferta de emprego

## Operational Account LeaderApply: Barueri, São Paulo, Brazil: Full time: Posted Today: 3168824Operational Account Leader**Description -****Job Summary** • This role is responsible for managing operational relationships and leading complex issue resolutions for top-tier accounts while advocating for customer and partner needs. The role conducts strategic business analyses and offers expert guidance in driving performance reviews and improvement plans. The role handles negotiations, operational strategies, and account performance against objectives while mentoring junior team members. **Responsibilities** • Manages and nurtures operational business relationships of top-tier accounts, providing both strategic and operational insights. • Serves as the primary escalation point for complex operational issues, leading cross-functional teams to resolve these challenges in alignment with customer and partner needs. • Takes the lead in conducting comprehensive business analyses, identifying risks, and guiding the development of effective solutions. • Advocates for customer and partner needs, offering critical business insights for strategic projects and providing recommendations for continuous improvement. • Leads high-level operational performance reviews with customers and partners, driving the development and execution of improvement plans. • Provides expert guidance on complex strategic operational matters to internal clients, including executives, ensuring alignment with organizational goals. • Communicates operational process changes to both customers/partners and internal clients, while also managing the implementation phase. • Provides mentorship to junior team members, fostering professional growth and ensuring alignment with account objectives. • Utilizes data analytics to derive insights, monitors key performance indicators, and generates regular reports for key stakeholders. • Develops clear performance metrics and objectives for the accounts, regularly reviewing progress and making adjustments as needed. ****Education & Experience** Recommended** • Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence. • Typically has 10+ years of work experience, preferably in account management, business development, supply chain, customer service, or a related field. **Preferred Certifications** • Certified Sales Operations Professional (CSOP) **Knowledge & Skills** NA **Cross-Org Skills** • Effective Communication • Results Orientation • Learning Agility • Digital Fluency • Customer Centricity **Impact & Scope** • Impacts large functions and leads large, cross-division functional teams or projects. **Complexity** • Provides highly innovative solutions to complex problems within established policy. **Disclaimer** • This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.**Job -**Sales Operations**Schedule -**Full time**Shift -**No shift premium (Brazil)**Travel -****Relocation -****Equal Opportunity Employer (EEO) -**HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).