OpenShift Technical Account Manager

Red-Hat; São Paulo; On-site; BRL 180,000 - 300,000; Full time

Job summary

Red Hat is seeking an experienced System Administrator Engineer to join our OpenShift Technical Account Management team in Brazil. You will work with customers to adopt best practices, implement resilient configurations, and provide insights across OpenShift and Infrastructure solutions portfolio.

You will build relationships with customer stakeholders, coordinate with engineering, and lead health reviews, aiming for Trusted Advisor status while ensuring service continuity and customer success

Qualifications

• 5+ years of experience in a support, development, engineering, IT, or quality assurance (QA) organization.
• Expertise with enterprise cloud solutions like Platform-as-a-Service (OpenShift by Red Hat), containers, Kubernetes, and IT automation (Ansible by Red Hat).
• Bachelor's degree or equivalent in a technology-related discipline, ideally computer science or engineering.

Responsibilities

• Provide adoption guidance and best-practice recommendations to customers.
• Lead Technical Health Reviews and provide relevant technical recommendations on solutions and enhancements specific to customers' business needs.
• Act as an advocate for customers during triage and resolution of high severity cases, driving business reliability and customer satisfaction.
• Collaborate with internal teams to improve customer satisfaction and reduce renewal risk.
• Travel regionally to visit customers occasionally.

Skills

OpenShift

Kubernetes

Containers

Ansible

Cloud architecture

Education

Bachelor's degree or equivalent in a technology-related discipline

Tools

Job description

The Red Hat services team is looking for an experienced System administrator engineer to join us as a Red Hat OpenShift Technical Account Manager. In this role, you will provide adoption guidance, implementation of good practices and supportable insights to customers for the Red Hat OpenShift and Infrastructure solutions portfolio.Technical Account Managers (TAMs) are highly technical and experienced engineers who work with customers on their strategic needs and mission-critical environments. As part of the services organization, the TAM works on behalf of the customer as their advocate with engineering. TAM works proactively to prevent incidents. When a problem occurs, the TAM will work with the customer to resolve the incident by coordinating efforts within Red Hat.TAM aims to support the development, deployment, and support teams, ensuring that the best practices for configuration, tuning, and use of Red Hat products are applied.You will act proactively, with a critical eye on the customer environment providing information and insights to facilitate the adoption of the technologies, keeping the environment supported, understanding customer objectives and priorities increasing customer loyalty, understanding IT infrastructure, internal processes and business needs, facilitating collaboration with other vendors and advocating for customers.What you will doSupport enterprise customers implementing automated and containerized cloud application platform solutionsLearn new technologies quickly, including topics like container orchestration, container registries, container build strategies, and microservices on container platformsDevelop relationships with key business and IT stakeholders and become a guide on a customer's implementation by understanding their top business goals and priorities.Help customers achieve their business goals and outcomes by providing recommendations that will benefit customers' ongoing usage of Red Hat’s technologies.Attain Trusted Advisor status with both key business and technical decision makers.Lead Technical Health Reviews and provide relevant technical recommendations on solutions and enhancements specific to customers' business needs.In support of the Customer Success Strategy and Success Manager, monitor and identify trends in Red Hat adoption and utilization, Success Plan adoption and utilization, providing guidance as part of Quarterly Success reviews.Proactive liaison and focal point into Red Hat Technology and Product teams and Technical Support Team, to address product feature/technical hurdles.Provide proactive Communications in the event of a service degradation or disruption.Participate in issues and act as an advocate for customers during the triage and resolution of high severity cases, driving business reliability and customer satisfaction.Provide executive level summary status reports both internally and to the customer for all high severity cases.Collaborate with internal teams to improve customer satisfaction and reduce renewal risk.Foster existing unused product capabilities/functionality that could help customer's business.Serve as the customer advocate within Red HatTravel regionally to visit customers occasionallyWhat you will bring5+ years of experience in a support, development, engineering, IT, or quality assurance (QA) organizationExpertise with enterprise cloud solutions like Platform-as-a-Service (OpenShift by Red Hat), containers, Kubernetes, and IT automation (Ansible by Red Hat)Competent comprehension of enterprise architecture and strategic business driversDirect experience with a variety of hardware vendorsAbility to manage multiple issues and projects with shifting priorities and timelinesOutstanding written and verbal communication skills; ability to convey complex information to customers both clearly and conciselyAbility to travel for customer visits and events within the regionGood comprehension of continuous integration (CI) and continuous delivery (CD) conceptsBachelor's degree or equivalent in a technology-related discipline, ideally computer science or engineeringExperience working in DevOps environmentsAbout Red HatRed Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.Inclusion at Red HatRed Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.Equal Opportunity Policy (EEO)Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email [e-mail]. General inquiries, such as those regarding the status of a job application, will not receive a reply.