On-site Support Professional

Hitachi Automotive Systems Americas, Inc.; Blumenau; Híbrido; BRL 60 000 - 90 000; Tempo integral

Resumo da oferta

HITACHI ENERGY BRASIL LTDA. in Blumenau, SC, Brazil, is seeking an Onsite Support Analyst to provide desk-side IT support for on-site and remote users, manage devices, and coordinate with vendors. The role emphasizes asset management, incident documentation, and adherence to governance.

Qualificações

• Completed formal education in Information Technology.
• Experience in IT support.
• Fluent in both local language and English.
• Familiarity with ServiceNow IT Enterprise Platform.
• MS Office 365 proficiency.
• Experience with Windows operating systems.
• Familiarity with Asset Management Tools.

Responsabilidades

• Provide desk-side IT support for on-site and remote users, troubleshooting printers, mobile devices, MFA, Wi‑Fi, email, shared accounts, and peripherals.
• Prepare, configure, and deliver computers and IT equipment in a ready-to-use condition.
• Manage physical stock, perform regular inventory checks, and oversee device lifecycles.
• Coordinate shipment and movement of devices; support third‑party technicians and warranty cases with OEM vendors.
• Assist users in meeting rooms and collaboration spaces and provide ad‑hoc training on common IT topics.
• Document incidents and solutions; follow Runbooks and SOPs; ensure compliance with internal and external regulations.

Conhecimentos

IT support experience

English fluency

Formação académica

Information Technology education

ITIL 4 certification

Lean Six Sigma certification

Ferramentas

ServiceNow IT Enterprise Platform

MS Office 365

Windows operating systems

Asset Management Tools

Descrição da oferta de emprego

Location: Blumenau, Santa Catarina, Brazil Job ID: R0132834 Date Posted: 2026-06-10 Company Name: HITACHI ENERGY BRASIL LTDA. Profession (Job Category): IT, Telecom & Internet Job Schedule: Full time Remote: No

Job Description

The Opportunity Hitachi Energy Transformers- Business Solutions IT Organization is seeking an Onsite Support analyst for our Blumenau, SC location in Brazil. As an OSS analyst, you will provide desk‑side IT support for all issues requiring physical intervention. You will support incident resolution by working closely with other IT teams and will act as a representative of the IT organization, serving as the primary customer‑facing contact for various IT functions.

How You´ll Make the Impact

IT Support and Troubleshooting:

Provide technical support for on‑site and remote users, troubleshooting issues related to printers, mobile devices (MFA, Wi‑Fi, email), shared accounts, factory PCs, network connections, and peripherals.

Device Provisioning and Deployment:

Prepare, configure, and deliver computers and IT equipment in a ready‑to‑use condition.

IT Asset and Inventory Management:

Manage physical stock, perform regular inventory checks, and oversee the lifecycle of IT devices and accessories.

Logistics and Vendor Coordination:

Coordinate shipment and movement of devices, support third‑party technicians, and handle warranty cases with OEM vendors.

End‑User and Collaboration Support:

Assist users in meeting rooms and collaboration spaces and provide ad‑hoc training on common IT topics.

Documentation, Governance, and Compliance:

Document incidents and solutions, follow OSS governance and procedures (Runbooks, SOPs), and ensure compliance with internal and external regulations.

Infrastructure and Facilities Monitoring:

Perform regular inspections of computer rooms, including temperature, air conditioning, cabling, and overall functionality.

Information Security and Asset Protection:

Identify critical assets, implement security measures (e.g., patching), report abnormal system behavior, and support cybersecurity initiatives in alignment with global teams.

Your Background

• Completed formal education in Information Technology.
• Experience in IT support.
• Fluent in both local language and English.
• Preferred: ITIL 4 and Lean Six Sigma certification
• Familiarity with ServiceNow IT Enterprise Platform.
• MS Office 365.
• Windows operating systems.
• Asset Management Tools.

All our job openings are also open to people with disabilities (PwD). The company is open to making workplace accommodations.

Accessibility and reasonable accommodation

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Use of Al and automated tools in recruitment

As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al‑supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice.

Background Screening and Security Checks

As part of the hiring process, Hitachi Energy conducts pre‑employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws. For certain roles—particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments or security‑sensitive functions, additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening or other due diligence measures aligned with the responsibilities of the position. The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.

Hitachi brings together the world’s greatest minds to help breathe life into new possibilities – and drive innovation for a better future. That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges. Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Hitachi vision around the globe. From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference. Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons.

E-mail us for data privacy inquiries or technical support.