On-Site Services Specialist (Talent Pool)

Hitachi Energy; Blumenau; Presencial; BRL 45 000 - 65 000; Tempo integral

Resumo da oferta

Hitachi Energy in Blumenau, Brazil, is seeking an OSS Specialist to provide Desk Side Support for IT users, handle incident resolution, and engage with other IT teams.

The ideal candidate will have a formal IT qualification or apprenticeship, along with at least two years of professional IT support experience. A proactive approach, fluency in local and English language is essential. This role emphasizes collaboration while living the company’s core values.

Qualificações

• Two years of professional experience in IT support.
• Fluency in local language and English.
• Proactive and solution-oriented mindset.

Responsabilidades

• Provide Desk Side Support to IT users.
• Troubleshoot issues throughout the facility and with remote users.
• Manage deployment of hardware and software configurations.

Conhecimentos

Technical troubleshooting

Customer support

IT systems management

Documentation

Collaboration

Formação académica

Formal qualification in IT

Apprenticeship in IT

Descrição da oferta de emprego

Diversity + Collaboration = Great Innovation

At Hitachi Energy, we live by this powerful equation.

Together with customers and partners, we are advancing a sustainable energy future for all. We will only recognize this future when everyone has a seat at the table in an inclusive, collaborative culture.

Diversity 360

That’s why we created Diversity 360.

General Information

As OSS Specialist you will provide Desk Side Support to IT users, for all IT matters requiring physical intervention. You will be responsible for supporting incident resolution by engaging with other support teams/groups within IT. You will also act as a representative of IT organization and face to the customer on behalf of other IT functions.

Your Responsibilities

• Troubleshoot issues throughout the facility & with remote users along with:
• Printers – manage supplies, provide troubleshooting, & coordinate with technicians.
• Phones – assist end users with setup of mobile devices, including MFA, Wi-Fi, and email along with managing hardware and setup for internal Cisco phones.
• Accounts – manage use & upkeep of shared user accounts.
• Factory PCs – manage deployment of hardware and setup of various types of software.
• Network – assist with adding or modifying network connections & cabling.
• Hardware – assist & manage various cabling and peripherals for user workstations.
• Work with multiple teams on IS & IT needs for integration of new devices & machines.
• Provide documentation of issues, solutions, and potential problems
• Provide ad-hoc training to IT users on common IT matters and guide them through self-service tools if required.
• Take care of physical stock management of devices and accessories including CMDB updates
• Manage logistics by using local logistic providers to ship and move devices across locations.
• Identify and report risks that might downgrade OSS service quality.
• Provide support to end users, IT equipment, and software in meeting rooms and similar user collaboration/common areas as part of desk-side support.
• Host and support third-party technicians.
• Regular checks of computer rooms including temperature, air conditioning, cabling and general functionality
• Follow given OSS governance (participate in meetings, follow escalation path, etc.)
• Follow OSS procedures defined in Runbook, SOPs, knowledge articles.
• Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your Background

• Have completed a formal qualification or completed an apprenticeship in the field of information technology.
• Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States.
• Have two years of professional experience in IT support.
• Be fluent in local and English language.
• Have a proactive and solution-oriented mindset and have the ability to work independently and self-driven.