Omnichannel Analyst

RIMOWA; São Paulo; Presencial; BRL 90 000 - 150 000; Tempo integral

Resumo da oferta

RIMOWA in São Paulo is seeking an Omnichannel Analyst to support the E-commerce team, reporting to the Omnichannel Manager. You will oversee orders on Salesforce and Cegid, drive UX updates, and manage merchandising in line with the regional marketing calendar.

You will participate in UAT, proofread site content and newsletters, and leverage analytics to optimize product pages and journeys for conversion. English fluency is required, with willingness to travel.

Qualificações

• Bachelor's degree in business administration, finance, marketing or related field with 3+ years in a fast-paced retail environment.
• Fluency in English required for meetings and reports to HQ.
• Ability to travel as needed.

Responsabilidades

• Oversee e-commerce orders on the Salesforce platform and Cegid retail management system.
• Create and implement UX updates alongside the customer experience team in line with product launches, shipment delays, promotions, and content.
• Manage product merchandising in line with the regional marketing calendar and delivery schedule.
• Participate in UAT for site updates, product launches, A/B testing, and partnership implementations.
• Proof-read/edit newsletter and site copy, including product descriptions and forms.
• Leverage analytics to optimize page listings, site content, and user journeys for conversion and engagement.
• Implement strategies to deliver a best-in-class shopping experience across devices through tests and competitive analysis.
• Build weekly and ad hoc KPI reports on e-commerce and omni efforts, extracting insights to improve performance.
• Oversee supplier payments, ensuring accuracy, timely settlements, and adherence to terms.
• Conduct monthly reconciliations of transactions using Cybersource, Adamas, and IUGU.
• Collaborate with supply team to keep allocations and replenishments up to date.

Conhecimentos

E-commerce analytics

Salesforce

Cegid

UX updates

Data analysis

Formação académica

Bachelor’s degree in Business Administration/Finance/Marketing

Ferramentas

Salesforce

Cegid

Cybersource

Adamas

IUGU

Descrição da oferta de emprego

Welcome to RIMOWA, the first German Maison of the LVMH Group. We are a global lifestyle brand with a mission to create the essential tools for a lifetime of travel. For more than 125 years, we've dedicated ourselves to develop unique products where function coexists with luxury, heritage with innovation, and craftsmanship with design.

At RIMOWA, we believe that great ambitions demand resilient companions. It's why our tools are created with longevity in mind. Because the most meaningful journeys last more than a trip. They last a lifetime. Please join us to discover your own.

WHAT WE HAVE TO OFFER:

The Omnichannel Analyst will support the RIMOWA E-commerce. This role will report to the Omnichannel Manager.

YOUR RESPONSIBILITIES:

• Oversee the process of e-commerce orders on the Salesforce platform and Cegid retail management system.
• Create and implement UX updates alongside the customer experience team in adherence to product launches, shipment delays, promotional/marketing activities, and relevant content
• Manage product merchandising in adherence with the regional marketing calendar and delivery schedule.
• Participate in UAT for site updates, product launches, A/B testing, and partnership implementations
• Proof-read/edit copy of newsletter sends and the site, including product descriptions, listing pages, and web forms.
• Leverage analytics insights and data to optimize page listings, site content, and ux journeys for conversion and engagement.
• Implement strategies that will ensure RIMOWA.COM delivers a best-in-class shopping experience across all devices and platforms through site optimization tests and competitive analysis.
• Build out KPIs in weekly and ad hoc reports on e-commerce and omni efforts, mining data for qualitative insights and providing analyses to improve future performance.
• Oversee the processing of supplier payments, ensuring accuracy, timely settlements, and adherence to contractual terms.
• Conduct monthly reconciliations of transactions; identify any discrepancies between bank statements and internal records, using Cybersource, Adamas, and IUGU systems.
• Work with the supply team to ensure allocations and replenishments are up to date.

PROFILE:

We want to speak to professionals with a bachelor's degree in business administration, Finance, Marketing or a related field, with over 3 years of experience in a fast-paced retail environment.

Furthermore, we seek:

• Strong ethics, integrity, and credibility
• Demonstrated ability to build successful relationships and collaborate effectively across departments to meet mutual objectives.
• Passion for process or system enhancements and operational excellence.
• Strong ability to work in a fast-paced, client-service-oriented culture where multitasking, hands-on collaboration, and communication are critical to success.
• Ability to travel as needed.
• English fluency is required due to multiple meetings and reports to headquarters.