Oferta: Incident and Problem Manager

Clinica; Outro Lado; Presencial; BRL 265 000 - 441 000; Tempo integral

Resumo da oferta

Spring Professional Portugal is seeking an Incident and Problem Manager (m/f) for a multinational health sector company based in Lisbon. This role requires ITIL/ITSM expertise and a proactive, analytical approach to incident and problem resolution.

You will engage with stakeholders at all levels, define issue resolutions, and ensure service readiness while maintaining high standards of communication and collaboration.

Qualificações

• Strong understanding of ITIL/ITSM processes.
• Proven incident and problem management experience.
• Strong understanding of operational readiness of services and required deliverables.
• Able to be flexible and analytical in problem-solving environments.
• Excellent communication skills (written and verbal).
• Experience coordinating with stakeholders across levels and teams.

Responsabilidades

• Manage and coordinate incident and problem resolution to restore services quickly.
• Analyze root causes and define permanent fixes.
• Collaborate with technical teams to implement service readiness deliverables.
• Engage with stakeholders at all levels to communicate status and impact.
• Investigate and resolve issues in fast-paced environments.
• Document findings, actions, and lessons learned for future incidents.
• Work independently and with SMEs/partners to define technical visions and trade-offs.

Conhecimentos

ITIL/ITSM

Incident management

Problem management

Stakeholder engagement

Analytical skills

Technical communication

Cross-functional collaboration

Descrição da oferta de emprego

Descrição Do Emprego

Incident and Problem Manager (M/F)

Oferta: Incident and Problem Manager:Clínica

Spring Professional Portugal

20-12-2024

Incident and Problem Manager

When your next move is critical, one name should spring to mind.

A Spring Professional, empresa internacional de recrutamento e seleção especializada de quadros médios e superiores atua nas seguintes áreas: Information Technology / Engineering / Finance / Sales & Marketing.

Spring Professional is looking for an Incident and Problem Manager (m/f), for a multinational company in the health sector, based in Lisbon.

Duties And Responsabilities

• A strong understanding of ITIL/ITSM processes;
• Proven incident and problem management experience;
• Strong understanding of operational readiness of services, of IT services, service readiness and the required deliverables;
• Ability to be flexible and work analytically in a problem-solving environment;
• Comfortable engaging with stakeholders of all levels and develop relationships with them;
• Experience of investigating, defining and resolving issues in a fast-paced environment;
• Excellent communication skills (written and verbal), keen awareness of audience, able to present complex information to both technical and non-technical audiences;
• Capable of working independently and collaborating with subject matter experts, business partners and technical peers to establish the technical vision and analyse trade-offs between usability and performance needs.

Person Profile

• Ability to work equally well as part of a team or individually and manage own workload;
• Experience working with internal and external customers, technical experts and professional staff;
• Excellent customer relations and interpersonal skills;
• Excellent planning, organisational and documentation skills;
• Proven ability to meet deadlines and achieve results;
• Proactive and able to work with no supervision;
• A flexible approach to work;
• Leadership skills;
• Strong attention to detail, to engage and motivate others.

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