Network Customer Success Engineer

AllianceIT Inc; Brasil; Remote; BRL 128,247 - 182,656; Full time

Benefits offered by this job

100% Remote Work

Competitive hourly rate

Job summary

A leading tech company is seeking a Customer Success Engineer for a remote position in Brazil. The role involves collaborating with US clients to assist in implementing SASE solutions and ensuring their secure environments. Responsibilities include addressing customer needs, advocating for their requirements, and providing guidance on security integrations. The ideal candidate possesses in-depth networking and security knowledge, experience with routing protocols, and familiarity with Linux scripting. Competitive hourly pay is offered for this critical role.

Qualifications

• In-depth understanding of networking and security concepts.
• Experience with multi-vendor networking devices.
• Expertise in Routing Protocols (BGP/OSPF/EIGRP).
• Knowledge of Linux (BASH and Python scripting).

Responsibilities

• Assist customers in implementing SASE solutions.
• Provide technical assistance and coordinate resolutions.
• Advocate for customers in product improvements.
• Coach customers on Cloud Security programs.
• Identify risks to customer business goals.
• Become a subject matter expert in SASE security.

Skills

Networking concepts

Security integrations

SASE solutions

Routing Protocols (BGP, OSPF, EIGRP)

Remote Access VPN solutions

Linux scripting

Cloud Security Change Management

Job description

This is a remote position to work from LATAM collaborating with US clients.

We offer:

• 100% Remote Work
• $21 USD per hour

Title: Customer Success Engineer

As a Customer Success Engineer within the LATAM SASE team, you will be part of a business-critical capability to enable our customers’ secure environments across the LATAM region. You act as their day-to-day technical contact, building relationships with them to ensure proper security integrations. This includes guidance for adoption, accelerated integrations with new cloud security products, and real-time support and strategy.

Responsibilities

• Assist customers in implementing SASE solutions and fully integrate these into their security and networking operations
• Be the first line of defense in proactively addressing customer needs for technical assistance, and coordinating and prioritizing timely resolutions with engineering teams
• Serve as a customer advocate in influencing product roadmap and improvements
• Coach customers on how to establish and manage their Cloud Security Change Management / Governance / Center of Excellence program
• Identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan or escape as needed
• Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map features and associated business benefits to address their needs
• Be a Go-To customer expert on *** SASE security solutions and become a Subject Matter expert over time

Required Qualifications

• In-depth understanding of networking and security concepts and experience with multi-vendor networking devices such as routers, switches, firewalls, traffic generators, etc.
• Understanding SASE architecture and value proposition
• Enterprise-level designing/troubleshooting experience in Routing Protocols (BGP / OSPF / EIGRP)
• Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, Authentication Protocols (SAML, SSO, LDAP, RADIUS, etc.)
• Knowledge of Linux (including BASH and Python scripting)