Network Analyst

Tata Consultancy Services; Londrina; Presencial; BRL 30.000 - 70.000; Tempo integral

Resumo da oferta

An established industry player is seeking a Network Analyst to join their dynamic team in Londrina. This role demands advanced English proficiency for effective communication with senior management and requires a strong background in IT Support and Network Operations. As a Network Analyst, you will be responsible for managing major incidents and ensuring seamless communication during critical situations. With a focus on ITIL practices, you will play a vital role in enhancing the network's reliability and performance. If you are passionate about technology and thrive in a fast-paced environment, this opportunity is perfect for you.

Qualificações

• 5+ years of experience in IT Support or Networking roles.
• Strong knowledge of ITIL and Network Operations.

Responsabilidades

• Conduct Major Incidents meetings and communicate with executives.
• Manage ITIL Major Incident and Change Management processes.

Conhecimentos

Fluent English

ITIL Major Incident Management

Network Operations

Change Management

Communication Skills

Presentation Skills

Formação académica

Degree in Computer Engineering

Degree in Computer Science

Degree in Computer Networking

Ferramentas

Oracle

SQL

Microsoft 365

Citrix

Descrição da oferta de emprego

Role: Network Analyst
Location: Londrina
Work Mode: Onsite
Shift time: 12x36 - 7am to 19 pm OR 19 pm to 7pm
English Level: Advanced

Must-Have:

• Fluent/Advanced English to conduct Major Incidents meetings, also to send emails communications to Vice-Presidents, Directors, and Chiefs.
• Degree/bachelor’s in computer engineering, or computer science, or computer networking.
• 5+ years of IT Support, or networking support, or NOC role background experience.
• Great knowledge about ITIL Major Incident Management, also Change management.
• Great knowledge about Network Operations, and Telecom devices (Switches, routers, Firewall etc.).
• Great communication and presentation skills.

Good-to-Have:

• Information Security policies
• Knowledge about Network Architecture and Design
• Oracle and SQL DB accounts management
• Microsoft 365 technical knowledge
• Citrix technical knowledge

About the company

Tata Consultancy Services is an Indian multinational information technology services and consulting company headquartered in Mumbai, Maharashtra, India with its largest campus located in Chennai, Tamil Nadu, India.